About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

and Philippines (WFIP)
WFIP enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling. WFIP operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFIP at our International Careers website

Department Overview:
Enterprise Analytics and Data Science (EADS) brings a team member-based approach to the international talent pool focusing on analytical requirements that deliver meaningful insights, analysis and reporting based on skills, experience and judgment to support the Enterprise Analytics and Data Science (EADS) organization operate successfully today, and continue on the right trajectory to operate successfully in the future. AI/ML COE is a part of EADS Responsible for the design, development and maintenance of internal, vendor-built, and embedded AI products and solutions using structured and unstructured data

About the Role

AI/ML CoE Platform services, as part of the Data Management and Insight (DMI) group within the Chief Operating Officer (COO) , provides and supports all the required tools and services and solutions required for AI development across the bank. Our goal is to enable the enterprise to leverage the full capabilities of AI for delivering insightful and personalized experiences for customers and team members, driving greater operational efficiency, and better managing risk.

The AI/ML CoE team supports several lines of businesses (LOB) to help them realize their business cases and the best value for their needs by building sophisticated AI models using the state-of-the-art data science techniques. We are looking for dynamic, result driven and knowledgeable AI Customer Success Lead who can support businesses/clients to translate their business needs into AI solutions and support them through the end to end model development process. We are looking for an individual who can be adaptable in an ever changing AI ecosystem who also has great passion for machine learning and natural language processing.

This is an individual contributor role, but demands the incumbent to operate independently and with sense or ownership and urgency to bring the client onboard and be their point of contact and champion through the modeling lifecycle.



  • Help our LOB's with onboarding their AI ideas and existing models and to work on qualifying them further through the model development lifecycle (MDLC)

  • Be the single point of contact for LOB and act as a liaison with enterprise IT partners

  • Develop, compile and discuss model requirements with all pertinent parties

  • Work with data scientists, platform, Datalake, Architecture and infrastructure teams to ensure the model requirements are fully understood and implemented

  • Hold regular model pipeline meetings

  • Provide regular KPI reports for LOB and wider AI teams.

  • Provide regular model development metrics and checkpoints in order to accelerate the speed of development and influence strategic decisions.

  • Drive model development activities from inception to fruition

  • Help with various training activities

  • Work closely with Model Business Analysts to ensure of solid business and functional requirements, scalability, reuse and repeatability of models in advance of model implementation

This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we're going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done.

Market Skills and Certifications

Essential Qualifications

  • 7+ years of experience in one or a combination of the following: project management/business consulting, implementation, or strategic planning

  • Bachelors or Master's degree in business, economics or quantitative fields like computer science and engineering or equivalent

  • Experience of working within large teams, building complex processes and procedures from scratch

  • Previous experience in driving AI adoption within large matrixed organization or experience in marketing or user onboarding of AI solutions

  • Good understanding of Big Data and related Datalake technologies

  • Knowledge of AI and machine learning model development lifecycles

  • Excellent communicator, able to teach and explain clearly. Collaborative, influential and highly self-aware, find solutions

  • Great listener, able to learn quickly, show depth of understanding

  • Good judgement, decision-making

  • Ability to execute multiple and complex tasks quickly in a matrixed environment

  • Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment

  • Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities

  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player

  • Beyond experience, the right personal integrity, style and attitude are critical to success in this role.

  • Proactive innovator, motivator and change agent - able to effectively and constructively lead change in an organization.

Desired Qualifications

  • Proven Knowledge of product and project management methodologies

  • Experience with Azure / AWS / GCP AI services and platforms. GCP experience will be advantage

  • Good understanding of Big Data and related Datalake technologies

  • Top candidate would have familiarity with some of these Data Science Platforms: Domino Data Labs, Databricks,, Datakitchen, Dataiku, Datarobot, Kubeflow.

Market Skills and Certifications

  • Good to have certifications in Data Science, AI/ML or Big data

  • Certification on Cloud services (preferably GCP) - Google AI/ML Certification

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.



At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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