Denison, Texas


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At National Government Services (NGS), an independent subsidiary of Anthem, Inc. and one of the largest Medicare contractors in the country, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.


This is an exceptional opportunity to do innovative work that means more to you and those we serve. 


National Government Services (NGS) - Subject Matter Expert (SME) Lead

Open to any NGS location including the following: Indianapolis-IN, Harrisburg-PA, Syracuse-NY, and Hingham-MA; may consider a remote arrangement pending background and experience


The NGS SME Lead will be responsible for providing support to operational areas.  Primary duties may include but are not limited to: 

  • Coordination and implementation of cross-department initiatives, analyzes the needs and gaps, identifies solutions, best practices, provides consultation, and implements corrective action plans. 
  • Leads and develops training and content. 
  • Provides monthly, quarterly and/or annual reporting and quality reviews or audits per departmental needs and requirements. 
  • Tracks and monitors continuous improvement suggestions, partners with IT staff to develop business requirements, supports testing of technology enhancements and serves as the primary point of contact. 
  • Leads and provides leadership and partnership in problem solving, development of processes and solutions, operational effectiveness, and performance. 
  • Researches, reviews, analyzes, and interprets Medicare policy and provides feedback on Standard Operation Procedures (SOPs). 
  • Supports, provides oversight, and leads initiatives and projects.   
  • Assists leadership team with project planning and implementation.  


This position supports Anthem’s federal contracting business, which is subject to the Covid-19 vaccination requirements set forth in Executive Order 14042 and its implementing guidance. Individuals performing work in this position must be able to prove they are fully vaccinated by providing required documentation. If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis.  Should you have any questions regarding the requirement after applying, email


Minimum requirements:

Requires BA/BS degree in business, learning, education, instructional design or project management, 7 years of experience; or any combination of education and experience, which would provide an equivalent background.


Preferred qualifications:

Some travel may be required. 

Must have experience with Medicare Part A, Home Health & Hospice, and the Fiscal Intermediary Standard System (FISS). 

The ability to research claims and identify potential system issues is preferred.

Good understanding of change management and ability to interpret Change Requests to identify impacts to operational processes.

Proficient in Excel, Word, SharePoint.  Experience creating reports in Microstrategy is preferred.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.

Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role-specific training, monitoring of daily job functions, and sensitive data handling instructions.

Associates in these jobs are required to follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Denison, Texas

If you are active-duty military, reserve, or a military veteran, we foster a welcoming environment that’s dedicated to honoring your service and helping you achieve your career goals. Veterans of Anthem — one of our Business Resource Groups — partners with our Talent Acquisition teams to maximize career offerings for you and your family members, striving to help you transition to civilian service and grow your career at the same time. 

Join Anthem's Military and Veteran Talent Network: 


Anthem, Inc. is currently seeking military veterans and military spouses for a variety of open tech based roles.  Our immediate needs are in IT support, cyber security, maintenance of digital and automation systems, and network specialists. These roles include Support Technical Engineer, Lead Engineer, Developer, Systems Analyst, Network Data Specialist, and Provider Network Manager roles.  Whether you are looking to transition into an IT career or if you have experience under your belt in the Technology field, Anthem wants to have an impact on your career and professional growth by speaking with you about their career opportunities.

Employee Benefits:

  • Paid Time Off
  • Dental Insurance Plan
  • Medical Insurance Plan
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance
  • 401(k) plan
  • Adoption Assistance
  • New Parent Transition Week
  • Parental Leave
  • Critical Caregiving Leave
  • Back-to-School Assistance
  • Sick Leave

What Happens After I Apply?

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2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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