Oklahoma City, Oklahoma

Req ID: 158575 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

Day to Day Job Duties:

  • Provide ongoing processing of incidents, problems, and service requests generated by users
  • Meet and maintain contract SLAs for customer service performance
  • Respond to and diagnose problems through discussions with users
  • Document, track, and monitor problems to ensure a timely process for client problem resolutions, including problem recognition, research, isolation, resolution, and follow-up steps
  • Respond to all forms of requests for technical support (telephone, email, chat, etc.)
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Simulate or recreate user problems to resolve operational difficulties
  • Recommending system modifications to reduce user problems
  • Create knowledge base articles

 

Basic Qualifications:

  • High School Diploma
  • 2+ years of experience with basic hardware and software products and diagnostic/problem-solving skills
  • 2+ years of work experience in troubleshooting computer systems or doing IT support
  • Must be a US Citizen with the ability to obtain a Secret Clearance

 

Preferred Qualifications:

  • Associates Degree
  • ITIL Foundation
  • Working knowledge of basic hardware and software products and diagnostic/problem-solving skills

 

 

In accordance with Executive Order 14042, a candidate for this role must be fully vaccinated for COVID-19 by December 8, 2021 or their start date, whichever is later, subject to the provisions and exceptions of EO 14042 and applicable law.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Oklahoma City, Oklahoma

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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