West Valley City, Utah

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What you will do

Under general direction, manages a truck based service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. The Branch Service Manager is actively involved in the local service community, industry organizations, and charity organizations and face-to-face networking with technical schools, community colleges, and local union leadership. Assists the Branch General Manager on the successful execution of the service strategies and objectives. Assists the Branch General Manager to effectively plan for the future operational resource needs and assists in allocating resources throughout the assigned territory to meet near term commitments. Assists the Branch General Manager in the preparation of the annual service financial operating plan.

 

How you will do it

1. Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans.

2. Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals.

3. With the Branch General Manager, develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.

4. Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.

5. Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.

6. Recommends and supports staffing requirements for the assigned Service business. Serves as a communication channel to share the best practice strategies and results that will enable growth.

7. Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved.

8. Drives operational review meetings, reviewing proposals and estimates for accuracy.

9. Coaches SMTBs on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned territories. Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.

10. Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the sales force.

11. Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins.

12. Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes: monthly ‘one-on-one(s)’, operational and financial reviews.

 

BUSINESS METRICS:

• Technician productivity improvement

• Labor and Material growth year over year.

• Executed gross margin improvement.

• PSA customer satisfaction and retention

West Valley City, Utah

A GLOBAL LEADER

Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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