Santa Clara, California

Do you want to be a part of a team that works directly with premier semiconductor fabs in solving the most difficult problems in Logic, DRAM and 3DNAND?



We're looking for a Customer Account Technologist (CAT) Manager to:

  • Lead CAT team in identifying and tracking customer applications and high value problems.
  • Manage introduction and qualification of new processing chambers, HW CIPs and processes at customer sites.
  • Strategize with Account Team, Business Management, Marketing and business unit Technology and Engineering teams to enable customer success and new application wins.
  • Track and manage field issues worldwide and lead team in systematic problem solving to accomplish rapid escalation resolution.
  • Manage worldwide product evaluations to achieve business wins.
  • Manage demos for sustaining products to generate new applications with existing products to capitalize on revenue opportunities.
  • Guide the business unit in identifying and developing CIPs to increase product residual value.
  • Serve as the interface between business unit and field teams and the customer. Manage interaction with customers including customer escalation meetings, and technology review meetings.



Functional Knowledge
  • Demonstrates in-depth understanding of concepts, theories and principles of semiconductor equipment HW and wafer processing.



Business Expertise
  • Has strong knowledge of the semiconductor equipment industry. Has worked directly with customers, account teams, and business unit to introduce and qualify new technologies and to solve customer problems.


Leadership
  • Manages a team of CAT engineers; adapts plans and priorities to resolve customer issues and ensures success of process and hardware development programs.
  • Possess strong program management skills to ensure customer requests as well as execution of customer programs are met in a timely manner.



Problem Solving
  • Strong problem-solving skills and experience: Identifies and resolves process and hardware, operational and organizational problems



Impact
  • Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
  • Guided by policies and resource requirements within business unit, department or sub-function



Interpersonal Skills
  • Works effectively in a matrix group: Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Education:
  • BS in engineering


Experience:
  • 7-10 years in semiconductor equipment company or a semiconductor fabrication facility

#LI-KG2

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Travel:

Not Specified

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Santa Clara, California

A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

Employee Benefits:

  • Dental Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paternity Leave
  • Custom Work Station
  • Disability Insurance
  • Gym/ Wellness Reimbursement
  • Health Savings Account (HSA)
  • Maternity Leave
  • Paid Time Off
  • Sick Leave
  • On Site Gym/ Fitness Classes, Clinic (Site Dependent) 

What Happens After I Apply?

Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

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