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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
+ Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
+ Prepares documents related to services, cremations, maintenance, as directed by management
+ Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
+ Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
+ Run errands such as for floral delivery, picking up of supplies, documents, etc
+ Serves as an usher and may park cars or perform any transportation requirements.
+ Drives Funeral Home vehicles for services and picking up families
+ Ensures refreshments are available (where allowed by law)
+ Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
+ Prepares documents related to services, cremations, maintenance etc.,
+ Greets and receives client families and / or other persons entering the office for information and assistance
+ Accommodates the needs of the family during a service and/or visitation
+ May wash and clean funeral home vehicles and other client vehicles as required from time to time
+ High school diploma or equivalent
+ Previous customer service and/or sales experience preferred
+ Proficient with MS Office suite and databases preferred; ability and willingness to learn required
+ Valid state driver’s license with an acceptable driving record required
**Knowledge, Skills and Abilities:**
+ High level of compassion and integrity
+ Clear and concise verbal and written communication skills
+ Professional behaviors and team player
Postal Code: 92324
Category (Portal Searching): Operations
Job Location: US-CA - Colton
We’re more than North America’s largest single provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 25,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.