Colorado Springs, Colorado

Responsibilities for this Position

Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036)
Full Part/Time: Full time
Job Req: RQ103751

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Description:

Flexibility Requirement:
  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am - 2:30pm
    • Swing Shift: 2pm - 10:30pm
    • Mid Shift: 10:30pm - 6am
Desired Skill Level Requirements:
  • Lead a team of technicians with various skill sets that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise
  • Display a vision consistent with supporting Contract goals and objectives
  • Capable of developing plans and procedures
  • Ability to conduct trend analysis
  • Communicate effectively and professionally both written and verbally
  • Demonstrates flexibility
  • Understand and oversee daily network and unified communications operations without supervision
  • Knowledge of contractual obligations and services provided
  • Knowledge of company policies and procedures
  • Ability to create a team environment and improve / sustain employee morale
  • Self-starter: takes initiative to complete the mission with excellence and minimum supervision
  • Capable of multitasking and maintaining a professional demeanor under pressure
  • Technical Skills commensurate with CCNA and/or CCNP Collaboration
  • Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level
  • Experience tracking and troubleshooting and reporting network incidents
  • Demonstrate collaborative efforts across multiple teams
  • Maintain the reputation of the NOC by demonstrating customer service skills and support.
General Duties:
  • Monitor Enterprise WAN infrastructure and report to ITOC and NOC management pertaining to network faults and isolations
  • Attend meetings and brief the customer on Operational statuses
  • Ensure compliance with GDIT and NOC policies and procedures
  • Oversight of NOC ticket queues and queue management process
  • Promptly escalate issues that affect service delivery and/or quality of service
  • Track, plan, and monitor scheduling and attendance
  • Enforce account management policy and compliance
  • Review and update SOP, guides, and procedures quarterly
  • Participate in the interviewing and staffing process
  • Provide regular training and technical guidance for team
  • Perform administrative functions to include Performance Management, Performance Appraisals, Employee Recognition, Onboarding / In-Processing, Resignation / Termination, and Training Requests IAW established policy and guidelines
  • Review email daily and regularly monitor and remain engaged in chat groups with team, ITOC, and management
  • Provide expertise and assistance to customers as needed
  • Conduct and maintain thorough documented and verbal pass down between shifts
  • Maintain cleanliness of work environment
  • Manage additional duties as assigned by management
  • Maintain current knowledge of relevant technology as assigned
  • Participate in special projects as required
Key Competencies:
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
Education Requirement:

Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; 5-8 years of directly related work experience.

Minimum Certification Requirement:

IAT II Certification (Security+ CE)

Network +

Certification Preferences:

CCNA (Highly Desired)

CCNP Collaboration (Highly Desired)

ITIL Foundations

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph

Additional Requirement:

Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.

Must be able to meet customer facility COVID requirements

The likely salary range for this position is $72,000 - $108,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Telecommuting Not Allowed

Work Location:
USA CO Colorado Springs

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI153230655

Colorado Springs, Colorado

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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