, Connecticut

Job Description
Business critical role within PD&I’s Product Application Support team responsible for triaging and resolving Tier 1 & 2 tickets logged by internal customers. Ensures the end state of the business operation meets business objective(s) and that agreed upon SLAs are met. May lead virtual demonstrations of the enrollment platform with internal and external audiences. May assist with content, recording and production of on demand materials supporting our application. May lead small projects related to system capabilities, process improvement, training, or other related areas.

Identifies and rectifies issues related to systems supported including escalating to appropriate technology partners when resolution requires further intervention. Acts as product advocate through system promotion, user education and issue documentation; Gathers feedback and provides analysis in support of continual product improvement; Manages targets for business partner satisfaction through survey feedback.

Required Qualifications
- 3-5 years related work experience
- Familiarity with the new business and renewal business Sales/Underwriting and Case Installation processes.
- Product and benefit experience/knowledge.
- Proven communication skills both written and verbal
- Proven ability to affect change/interpersonal skills
- Learning/Delivery – distance learning virtual tech
- Flexibility and adaptability to change

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
- Familiarity with health insurance benefits, open enrollment, enrollment platforms
- Knowledge of Aetna quoting and benefit administration applications (AQC, CPQ, ABAT, and CCFE) and PERS/BPLVs is preferred.

Bachelors Degree or equivalent experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Connecticut

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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