San Jose, California


Job Summary

Reporting to and receiving work lead direction from the Associate Registrar for Undergraduate Graduation Evaluation, the Undergraduate Graduation Evaluator provides professional student services, while working independently to achieve specified outcomes. The Undergraduate Graduation Evaluator is responsible for complex tasks regarding all processes related to the work distribution, communications, and processes for all graduation candidacy verification, processing and awarding of degrees. This position provides audit and analysis, and assessment for students attempting to complete Title 5, CSU and University requirements relating to undergraduate baccalaureate degree requirements, which require a high level of professional judgment. This position also serves as a liaison to the college success centers and campus departments in providing degree related information for effective advising of university, major, minor, residency and honors requirements. The objective in all interactions is to provide information regarding policies and procedures, to suggest actions, to develop and recommend solutions, which will address issues, and to establish cordial and collegial relationships with those contacting the Office of the Registrar. This position also provides graduation workshops to graduating students and advisors.


Key Responsibilities

  • Evaluate, verify and confer degree requirements based on established university policies and procedures.
  • Notify students of evaluation results.
  • Provide appropriate solutions to satisfy outstanding requirements, while explaining relevant policies, regulations, and procedures. Refer students to other academic units when appropriate.
  • Provide comprehensive advice to students on complex and sensitive issues relevant to transfer credit and graduation requirements (GPA, GE, catalog rights, etc.)
  • Calculate major/minor GPA to advice students of deficiencies.
  • Responsible for originating all potential graduation files and the day-to-day maintenance of those records.
  • Responsible for extensive research of archived records of returning students to determine if a degree was conferred. Communicate with student, advisors, and faculty to assist student with degree completion requirements.
  • Assist students to independently monitor their progress towards achieving their educational goals.
  • Evaluate and process waivers, and course substitutions approved by the departments, colleges and Undergraduate Studies.
  • Recommend action on Undergraduate Studies petitions after an in-depth analysis of complex records involving excess units or other records related issues.


Knowledge, Skills & Abilities

  • Ability to interpret complex CSU and SJSU policies as they relate to transfer credit, GE, catalog rights, GPA, etc
  • Ability to handle multiple and complex work priorities, organize and plan work and projects
  • Ability to reason logically and analyze and solve organizational and operations problems of one or several program areas and recognize specific college needs
  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies
  • Ability to interpret and apply program rules and regulations
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
  • Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
  • Ability to advise students individually and in groups on routine matters where required
  • Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
  • Ability to use tact and sensitivity to ensure students’ understanding of complex information
  • Familiarity with FERPA and data security best practices
  • Thorough knowledge of university methods, procedures and practices
  • Strong oral communication and critical thinking skills
  • Ability to prioritize and effectively utilize time management skills in daily tasks


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field
  • Two years of professional experience in one of the student services program areas or in a related field
  • A master’s degree in a job-related field may be substituted for one year of the professional experience


Preferred Qualifications

  • Bachelor’s Degree
  • Experience in analyzing, reviewing, and interpreting records and process requirements
  • Three (3) years of professional experience in a higher education enrollment services environment, preferably in records, graduation evaluations, advising, admissions and/or degree audit in a large size institution
  • Experience applying academic policies to records
  • Experience with databases and customer service-based technology systems.
  • Experience in customer service; providing information in written and verbal communication to stakeholders using current technology



Classification: Student Services Professional II
Anticipated Hiring Range: $4,304/month - $4,532/month
Salary Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 5, 2021 through November 23, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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