Plano, Texas

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Information & Cyber Security (ICS) is a part of Wells Fargo Technology. ICS is responsible for protecting the company from cyber threats , engaging with Wells Fargo businesses, assessing information security risk, providing identity services, performing security engineering , and operating the ICS function. ICS pioneers solutions to secure customer information and enable our partners. This group's mission is to deliver seamless security for stakeholders by empowering the team to manage risk and provide proactive, innovative, and resilient solutions.
The Role 

In this position the Technical Business Services Principle Associate will have significant influence and personal accountability for the overall design of the ICS strategy and monitoring of the ICS program against its strategy, partnering closely with the ICS executive leadership team. The role includes working closely with the Head of ICS Strategy Management & Integration (SMI) to build a robust strategy management program and framework to enable sustainable execution against current state commitments while driving the achievement of the ICS future state. 

The role also includes, but is not limited to:

  • Strategy management program design, documentation, and implementation
  • Implementing an integrated balanced scorecard to drive accountability, transparency, and execution
  • Partnering with executives and strategic planning teams across ICS to develop a robust and integrated 3-5 year ICS strategy and plan in line with risk appetite
  • Strategic planning inclusive of road maps, business case development, initiative planning and prioritization, and coordination of relevant approvals
  • Governance of the strategic plan inclusive of management reviews, change request management, monitoring and reporting against progress
  • Conducting strategic analysis such as S.W.O.Ts and environmental analysis for robust planning and understanding of factors impacting the organization with actionable recommendations
  • Leading and/or acting as a subject matter expect for high-profile cross-business stakeholder efforts
  • Organizational and program assessments to understand and subsequently drive process and program maturity
  • Identification of ICS program improvements on-going to reduce complexity, enable a high performing team, and increase efficiency
  • Ad hoc assessment of regulation, rules, laws, policy, and strategic initiatives that may impact ICS as needed
  • Development and maintenance ICS operating and engagement models for consistency in line with the strategy
  • Proactively integrating enterprise risk management framework expectations into SMI program documentation and operating routines
  • Acting as a trusted advisor to the ICS executive leadership team This person must be able to:
  • Build and maintain effective partnerships within ICS, Wells Fargo Technology, Corporate Risk, and the Front Line Business Groups
  • Communicate and influence effectively with stakeholders at all levels, including executive leadership
  • Proactively champion and drive requirements to ensure adherence to the company's risk framework, the Wells Fargo Technology Strategy, and the ICS strategy
  • Operate confidently against and be a proponent of enterprise risk framework expectations

Critical Capabilities Strategic Thinking

  • Explains specifically how changes in threat actors, competitors, clients, and market segments affects the business or institution.
  • Translates broad corporate strategies into clear, specific objectives and plans for units and individuals.
  • Creates plans that address specific segments or contrasts local market with other locations or segments.
  • Thinks 2-3 years ahead.

Driving Results

  • Works to achieve goals while overcoming obstacles and/or planning for contingencies.
  • Drives urgency about reaching targets and closing security risks.
  • Reviews performance and progress on a regular basis to ensure team is achieving results.
  • Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.
  • Comfortable escalating concerns and issues to management and able to defend their concern. Collaborating and Influencing
  • Will bring a passion to change the culture within the technology organization alongside an ability to enter a culture where influence and collaboration is critical to driving change constructively.
  • Negotiates with a genuine give-and-take approach, where both act as true peers and decisions are shared.
  • Spends time identifying key stakeholders and meets or connects with each of them, neglecting no one to shape a collective consensus.
  • Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people.

Building People Capability

  • Embraces diversity, equity, and inclusion
  • Dedicates time and energy to proactively collaborating with transparency to enable a high performing team
  • Grows expertise using existing and new methods while also sharing knowledge to help grow collective intellectual capital

Required Qualifications

  • 10+ years of technology experience
  • 6+ years of strategic planning and development experience
  • 4 + years of experience leading and executing complex technology transformational programs across an enterprise
  • 3+ years of information security experience
  • 3+ years of experience in Artificial Intelligence, Natural Language Processing, Machine Learning, Distributed Computing, Chatbot, and Virtual Assistant

Desired Qualifications

  • Experience managing large technology development efforts within a major line of business
  • Ability to influence across all organizational levels, particularly senior management
  • Six Sigma Black Belt certification

Other Desired Qualifications
  • Demonstrated experience working with senior executive leadership, including C-suite executives
  • Knowledge of OCC Heightened Standards and FRB Supervisory Guidance OP-1594
  • Strong organizational skills with an ability to manage numerous, competing demands from internal and external stakeholders
  • Strong leadership and influencing skills within a complex, matrixed environment ; able to gain support and cooperation and build effective business partnerships with all levels of team members to achieve results without direct organizational control
  • Demonstrated experience in managing strategic planning processes, initiatives and teams
  • Strong ability to effectively communicate and broker agreements amongst diverse, diff ering, compet ing, and/or conflicting perspectives/ priorities
  • Understanding of how traditional Fortune 100 companies must modify/adapt to take on large-scale transformation efforts

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
IA-Des Moines: 800 Walnut St - Des Moines, IA
IL-Chicago: 10 S Wacker Drive - Chicago, IL
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
TX-Irving: 2975 Regent Blvd - Irving, TX
TX-Irving: 250 E John Carpenter Freeway - Irving, TX
TX-Plano: 4975 Preston Park Blvd - Plano, TX


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Plano, Texas

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.