Quincy, Massachusetts

The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Sr. Business Analyst will play a key role in providing actionable decision support as it relates to Teladoc's Clinical operational programs. The Sr. Business Analyst will be proficient in manipulating and analyzing various data sources using Python, Tableau and/or SQL. Using this ability, the Sr. Business Analyst will provide data driving decision support to identify operational and financial risks and opportunities. The analyst must comprehend business objectives and develop or utilize tools and views to support the needs of the organization.
  • Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse "big data" sources to generate actionable insights and solutions for clinical operations and product enhancement
  • Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement
  • Generate dashboards and reports for Teladoc management that reflect key metrics that help drive optimum resource utilization and evaluates provider performance in comparison to expectations set in budgeted models
  • Provide short- and long-term forecasts for various services provided by Teladoc
  • Analyze, manipulate, and act on Teladoc generated forecasts
  • Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs
  • Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate
  • Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization
  • Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders
  • Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making
  • Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals
  • Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts
  • Perform other duties, as needed
Candidate Profile
  • Work related experience with Python is required
  • Experience with SQL is preferred
  • Experience data visualization software (Tableau) preferred
  • Quantitative analysis and computational skills, problem resolution, and risk management skills providing an attention to detail, process, deadlines, and quality results
  • Proficient in Excel
  • Ability to prepare and present written and verbal reports
  • Master's Degree from an accredited college or university preferred; Bachelor's Degree required
  • 5-8 years of data analysis experience in a healthcare setting addressing staffing/scheduling requirements
  • 6-8 years' experience in call center operations or similar work environment or experience with time series forecasting
Why Join Teladoc Health?

A NewCategoryin Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters:Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomesacross the full continuum of care, at every stage in a person's health journey.

Make an Impact:In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion,color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization,medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding - we have a mother's room in both our offices).In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Quincy, Massachusetts


Build the future of healthcare with us. 

Join a team working together to create some of the most innovative healthcare experiences in the world!


Teladoc Health is on a mission to empower all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health addresses the full spectrum of health and well-being — powered by human expertise, advanced technology and insights—to deliver improved clinical outcomes at scale. Serving more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages extensive expertise and data-driven insights to meet the growing healthcare needs of consumers and healthcare professionals.


A mission that matters

Empowering people everywhere to live their healthiest lives is at the core of our business. Now that’s work you can be proud of.

Respect for diverse voices

Our commitment to Diversity, Equity and Inclusion helps us learn from each other, lift up our communities, and reflect the needs of the people we serve.

A culture you can thrive in

Our company is built on innovation, collaboration, compassion, inclusivity, drive—and the many personalities that make it all possible.

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