, Arizona

Job Description
Independently investigate behavioral health human rights violations ensuring compliance with Federal and/or State regulations and the Arizona Administrative Code. Responsible for compliance with policies of all applicable Federal and/or State government agencies, including but not limited to Center for Medicare and Medicaid Services (CMS) as well as the Arizona Health Care Cost Containment System (AHCCCS).
• Independently researches and translates organizational policy into intelligent and logically written investigation reports and decision letters.
• Manages timelines to ensure state guidelines are met and investigations are timely.
• May create and communicate grievance policies, procedures, and outcomes with all levels of the organization.
• Successfully works across functions, teams, providers, and community agencies on investigations to resolve escalated cases.
• Demonstrates strong letter writing skills; drafts individual letters based on current findings, regulations and legislation.

Required Qualifications
Must be located in Arizona
• Minimum of 2-3 years of experience in a behavioral health setting such as Case Management, behavioral health hospital setting, residential treatment or group home.
• Good knowledge of AHCCCS, Seriously Mentally Ill (SMI), and healthcare industry.
• Excellent organizational skills
• Preferred bachelor’s degree desired or equivalent work experience.
• High School Diploma, some college necessary.

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
Maricopa County Behavioral Health knowledge and experience
Strong writing skills
Communication skills

College degree preferred, some college experience necessary
High School diploma or GED required

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Arizona

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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