Minneapolis, Minnesota

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

As part of a new Enterprise wide Employee Listening program called Loudspeaker, the team will be adding consultants to manage the review, escalation and resolution of employee feedback. The Loudspeaker Program’s purpose is to accelerate positive changes to the customer and employee experience based on employee feedback and ideas. The program will build engagement across all of Wells Fargo by timely, proactive responses to employee feedback, executive attention to feedback, and recognition.

We have an opening for a Technical Business Services Senior Associate to support the Loudspeaker program in Enterprise Technology. The candidates should have a passion for employee engagement and the customer experience. Additionally we are looking for candidates who have excellent relationship building and communication skills – written and verbal. They will collaborate and coordinate closely with the senior leaders across the Line of Business who will be responsible for executing on feedback received via Loudspeaker. The Relationship Consultants will also work closely with the Enterprise Loudspeaker Intake Consultants on the Customer Excellence team to report status, metrics and trends of employee feedback.

As a Loudspeaker Relationship Consultant, this individual will be responsible for the following:

  • Daily interaction directly with employees to acknowledge feedback received
  • Track, collaborate and coordinate with Line of Business leadership and support staff on suggestions received and communicate decisioning back to submitter
  • Ensure the right leadership and subject matter expert engagement for all LOB functions/teams in the LOBs to enable the Loudspeaker program success
  • Communicate team initiatives through presentations & other methods
  • On-going relationship building & regular communication with participants, Line of Business Leaders, and business partners
  • Develop awareness and understanding of supported LOB and how submissions can drive larger trends and reporting to be shared back to the Enterprise Loudspeaker team.
  • Ensure SLAs for initial outreach of 3 business days and decision point at 3 weeks from submission with the Line of Business team.
  • Interact with other LOB relationship managers and the Enterprise Loudspeaker team to create best practices and improved workflows
  • Cross-train with other team members for appropriate coverage for projects exist across the team to ensure that sensitive deadlines are met


Required Qualifications

  • 7+ years of experience in business systems analysis or design as demonstrated through work, military, or education
  • 6+ years of project management experience
  • 6+ years of experience leading enterprise wide implementations



Desired Qualifications

  • Deep knowledge and understanding of operation work flows/processes
  • Deep knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
  • Proficiency in Excel and other Microsoft Office products (Power Point, Word, Access)
  • 6+ years of data collection and reporting experience



Other Desired Qualifications
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to quickly establish credibility to build and maintain effective working relationships
  • Strong attention to detail and accuracy skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Experience designing dashboards for analytical reporting
  • Excellent verbal, written, and interpersonal communication skills
  • Experience communicating in both written and verbal formats with senior executive-level leaders
  • Solid critical thinking skills
  • Ability to exercise independent judgment and creative problem solving techniques
  • Knowledge and understanding of Enterprise Technology Business
  • Ability to connect the dots across process, people, data, and technology
  • WFT Operational knowledge
  • Desire to have variability in role
  • Entrepreneurial spirit - Ability to jump in where needed
  • Good Communicator
  • Team player
  • Experience administering and analyzing customer satisfaction data
  • Experience designing customer satisfaction surveys
  • Strong attention to detail and accuracy skills
  • SharePoint Site Owner




Street Address

NC-Charlotte: 300 S Brevard St - Charlotte, NC
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Minneapolis, Minnesota

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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