We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

CIBC is transitioning to an Agent @ Home model, for this role you will be required to work from home at some point in this process. The expectation and details will be confirmed if you moved through the recruitment process. Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location ( Fredericton ) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)

What You'll Be Doing

Join our Fredericton Contact Centre team as aCustomerServiceRepresentativeand make a real difference for our clients.

We want to hear from you if:
  • You must be willing and able to participate in the CIBC Agent @ Home program
  • You go the extra mile, because it's the right thing to do.
  • Youare ambitious and youlove to learn.
  • You are motivatedto make a difference.
  • You love to surround yourself with people who challenge you.
  • Your diverse background and experiencemakesyour team stronger.
  • You bring the best of yourself to work

Agent @ Home Program Requirements
  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps

If this sounds like you, but you're not sure if you're ready to be on the frontlines of client service, we've got you covered.You'llbeginyour journeywith an industry-leading paid training program that runsabout3 months.
  • Your training willget youequipped with the skills and knowledge to provide the best possible experience to CIBC clients- we know there's a learning curve and we're here to help.
  • It's hands-on, so you'll get the real-life experience you need to rise to the challenge.
  • The incredible program you'll benefit from begins with25 daysof trainingand amix of in-class learning and on-the-job application - typically from Monday to Friday,9:00 a.m. to 5:00 p.m.

A quick note on your availability -our Contact Centre is open Monday to Sunday,7:00 a.m. to 1:00 a.m. We'd like for you to be flexible between these hours. As your time with us grows, alternative work options such as compressed work schedule or CIBC work from home set-up may be available to you.

How You'll Succeed

Get comfortable connecting on a personal level. Don't be afraid to draw from your own experiences to help our clients.
  • Be the best listener. Make sure our clients' feel heard, no matter what the issue.
  • Study up! Invest some real time in getting to know oursuite ofcredit card productsand use your knowledge to connect clients with the right product opportunities. It will also help you proactively suggestcredit card optionsthat will help clients achieve their financial goals.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You'll become part of a diverse community thatacknowledges everyone's uniquetalents, andempowers teams to do what's right for the client, and to do it well. As part of our team, you will:
  • Thrive:Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect:Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop:Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
  • Prosper:Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

    What you need to know
    • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
    • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

    Job Location
    Fredericton-440 King,King Place 4th Floor
    Employment Type

    Weekly Hours


    CIBC U.S. provides tailored commercial, wealth management, personal, and small business financial solutions as well as cross-border banking services to clients with North American operations. We are backed by a 150-year-old Toronto-based, global financial institution with our U.S. headquarters in Chicago. We invest in our businesses, our clients, our people and our communities. We strive to build trusting and enduring relationships by putting our clients at the center of all we do. We use our values to guide our decisions, actions and interactions with our clients, our team members and our communities. Member FDIC | Equal Housing Lender.