Maitland, Florida

Position Description

Responsible for providing consultation and payroll guidance during the implementation process. Ensures the accuracy and integrity of all data entered the system is valid and within guidelines of co-employment relationship. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations. Partners with Implementation Consultant and Sales to ensure successful client on-boarding.





- Create strong client relationships based on trust, dependability, and responsiveness

- Conduct in-depth client consultations to fully understand needs and uncover additional support


- Analyze clients current payroll set up. Review and monitor for compliance and system integration

- Train clients on payroll system

- Accurate and timely validation of all client and WSE information

- Provide comprehensive, ongoing, and proactive support for all inquiries pertaining to payroll system

functionality, payroll compliance and PEO best practices during the Implementation phase.

- Utilize all available tools and resources to research, troubleshoot and resolve client requests

Performs all necessary functions to ensure a smooth transition to Service

- Partner with TLM for successful client implementation and provide tier 1 TLM support

- Partner with PTO for successful client implementation and provide tier 1 PTO support

- Partner with Tax and provide tier 1 Tax support

- Provide tier 1 Benefits support

- Provide tier 1 401K support

- Ensure clients successfully process payrolls timely

- Support Implementation Payroll and broader Implementation Community to ensure the needs of all clients are met.

- Proactively identify client detractors early in the implementation phase and partner with Implementation Consultants to resolve

- Build positive, constructive relationships with members of other functional areas and partner with

them to successfully resolve client issues.

- Participate in TotalSource projects and initiatives

- Maintains performance metrics and survey targets for quality delivery.

- Provides daily and/or weekly updates to Implementation Management on status of large accounts as well any high exposure issues for any client that is uncovered during the implementation process (i.e.: wage & hour, system limitations, and report challenges)

- Provide mentorship and guidance to peers, particularly new associates.

- Participate in formal and informal knowledge-sharing activities to build those around you.

- Assist the Team Lead in monitoring and directing Service Crew workflow to ensure an equitable

distribution of work and the timely completion of all requests.

- Provide technical support to your peers

- Document and maintain departmental processes and procedures.

- Lead TotalSource initiatives and special projects.

- Participate in product development and testing.

- Work with related functional areas to execute and communicate projects, product enhancements

and strategy.

- Performs other related duties as assigned



  • Bachelor's Degree or equivalent in education & experience

1-3 years of directly related experience

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Maitland, Florida

On a mission

To give Veterans and military spouses a career they can be proud of. Whether it’s solving business challenges for our clients, keeping our data secure, or adding to our growing client list, you’ll know you’re making an impact here.

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