Irving, Texas

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Join the Irving Lockbox Team!

Work Schedule is 40 hrs per week: Sunday thru Thursday, 3PM – 12AM or until the work is complete. Fri/Sat off. Eligible for 15% shift differential as outlined by Wells Fargo salary guidelines.  NOTE: Schedule is open-ended and shift ends when all the work is completed. Must be able to work mandatory overtime required as needed.

Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members. Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings.  
Specific responsibilities include:
-Managing workflow from start to finish and monitoring team of associates
-Ensuring that customer deadlines are being met.
-Ensuring that all of the necessary tools are on hand in order to perform the job with little or no interruptions.
-Communicating with peers and management and other lockbox teams to exchange pertinent information.
-Promoting a positive work environment for associates demonstrating a commitment to open communications, staff development, and employee morale

Learn more about Who We Are. Copy and paste this video URL into a new browser tab to view: https://wellsfargo.mc.wg1.kontiki.com/small2/content?moid=c7133b7a-9cf6-415b-95f3-c1b6367b0a9a&valetKey=vk_fc8f6101myrb45rzp24krev5n3b9nqcx



Required Qualifications

  • 2+ years of operations experience demonstrated through work or military experience



Desired Qualifications

  • Ability to coordinate multiple tasks and distribute complex work
  • Effective organizational, multi tasking, and prioritizing skills
  • Quality review skills
  • Leadership experience including training and providing performance feedback to staff/managers
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Lockbox experience
  • Ability to achieve high production and quality standards
  • Leadership skills including; coaching, training, and mentoring
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Ability to lead, train, and provide feedback to staff and corresponding managers
  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Strong attention to detail and accuracy skills
  • Good quality review skills
  • 10-key numerical data entry experience
  • Good verbal, written, and interpersonal communication skills
  • Experience meeting operational goals



Other Desired Qualifications
  • Must be able to stand and walk for extended periods of time. 


Job Expectations

  • Ability to lift 15+ pounds



Street Address

TX-Irving: 2975 Regent Blvd - Irving, TX



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Irving, Texas

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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