, North Carolina

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Account Service Manager Sr. (Senior Account Executive, PBM Pharmacy Benefit Management)

Responsible for providing highly advanced customer service representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.

Primary duties may include, but are not limited to: 
-Provides strategic planning and account management for large accounts. 
-Directs and manages the administration of contractual requirements and obligations. 
-Manages the new and renewal implementation process for accounts. 
-Interfaces with operations to ensure smooth delivery of services. 
-Maintains ongoing account relationships at multiple levels throughout the customer's organization. 
-Makes recommendations for improvements to meet customers¿ expectations. 
-Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. 
-Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. 
-Coordinates open enrollment meetings, renewal process and training sessions. 
-Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements. 
-Provides guidance or expertise to less experienced account service managers. 
-Makes routine account visits. 

Work Location: Virginia 

Qualifications

Minimum requirements:
Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Sales license may be required. Travel may be required.

Preferred qualifications: 
-Experience working in the managed care / healthcare insurance industry a plus.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

, North Carolina

If you are active-duty military, reserve, or a military veteran, we foster a welcoming environment that’s dedicated to honoring your service and helping you achieve your career goals. Veterans of Anthem — one of our Business Resource Groups — partners with our Talent Acquisition teams to maximize career offerings for you and your family members, striving to help you transition to civilian service and grow your career at the same time. 

Join Anthem's Military and Veteran Talent Network: https://anthemcareers.ttcportals.com/pages/military 

WE ARE HIRING

Anthem, Inc. is currently seeking military veterans and military spouses for a variety of open tech based roles.  Our immediate needs are in IT support, cyber security, maintenance of digital and automation systems, and network specialists. These roles include Support Technical Engineer, Lead Engineer, Developer, Systems Analyst, Network Data Specialist, and Provider Network Manager roles.  Whether you are looking to transition into an IT career or if you have experience under your belt in the Technology field, Anthem wants to have an impact on your career and professional growth by speaking with you about their career opportunities.

Employee Benefits:

  • Paid Time Off
  • Dental Insurance Plan
  • Medical Insurance Plan
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance
  • 401(k) plan
  • Adoption Assistance
  • New Parent Transition Week
  • Parental Leave
  • Critical Caregiving Leave
  • Back-to-School Assistance
  • Sick Leave

What Happens After I Apply?

Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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