Manila,

About Wells Fargo


Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.



Department Overview


The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.

The Customer Remediation Analytics team is looking for some new team members, which play a critical role of performing analytics activities customer remediation population identification, remediation execution and exploratory analytics as well as transactional testing.

About the Role:


You will be responsible as a team member to support customer remediation analytics execution activities and pre-execution transactional testing. You will interact closely with other Customer Remediation Analytics team members as well as multiple business partners.

Responsibilities:


As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for:
  • Understand business objectives and provide credible challenge to analysis requirements.
  • Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases.
  • Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy.
  • Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results.
  • Ensure adherence to data management/ data governance regulations and policies.
  • Performing and testing highly complex data analytics for customer remediation.
  • Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed.
  • Investigate and ensure data integrity from multiple sources.
  • Ensure data recommended and used is the best 'source of truth'.
  • Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources.
  • Must have a strong attention to detail and be able to meet high quality standards consistently.
  • Other duties as assigned by manager.
  • Willing to assist on high priority work outside of regular business hours or weekend as needed.



Market Skills and Certifications


Essential Qualifications:

  • Around 4+ years in similar analytics roles
  • Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis.
  • ~1 year programming in SAS or SQL.
  • Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus.
  • Strong experience with data integration, database structures and data warehouses.
  • Persuasive written and verbal communication skills

Desired Qualifications:

  • Certifications in Data Science, or BI Reporting tools.
  • Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills.
  • Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities.
  • Ability to research and report on a variety of issues using problem solving skills.
  • Ability to act with integrity and a high level of professionalism with all levels of team members and management.
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
  • Ability to learn the business aspects quickly, multitask and prioritize between projects.
  • Exhibits appropriate sense of urgency in managing responsibilities.
  • Ability to accurately process high volumes of work within established deadlines.
  • Available to flex schedule periodically based on business need.
  • Demonstrate strong negotiation, communication & presentation skills.
  • Demonstrates a high degree of reliability, integrity and trustworthiness.
  • Takes ownership of assignments and helps drive assignments of the team.
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player.
  • Be proactive and get engaged in organizational initiatives.


We Value Diversity


At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 69465

Manila,

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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