• Project manage multiple small to medium scale projects from scoping through to implementation and roll out

• Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support

• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects

• Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community

• Play an active role by contributing to improving policies, product, process and support system solutions

• Keep sites and teams up to date on project timelines

• Review change delivery tribe throughout each day:

o Ensure prepared for upcoming launches

o Check new posts, assess impact for your sites and take necessary actions

o Check notifications, answer any questions asked on post

o Input/feedback into project plans

o Ensure team meets timelines and deliverables

o Proactively flag risks & provide quantifiable trade off options if needed

o Consolidate information/questions/clarifications that needs to be shared with Change Delivery Team

• Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.

• Bachelor's degree holder

• Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects

• Must have at least 3 years of experience in Managerial role under BPO industry

• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment

• Ability to work in a fast-paced environment with minimal guidance

• Experience working with internal/ external stakeholders in multiple geographic regions

• Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.