Raleigh, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Use of this job is restricted to Wells Fargo Technology. Provides high-level systems consultation for the technology teams supported. Perform network assessments, security audits and system enhancement consultations. 

Makes recommendations on changes and enhancements and consult with engineering team on change design. Works escalated support issues related to core business solutions, WAN and LAN connectivity, routers, firewalls security, and remote access solutions. Consults with the Business and CIO teams on Engineer projects, identifies and recommends new products and solutions. Researches and recommends alternatives, enhancements or improvements to existing systems. 

Serves as support consultant for the administration and maintenance of the remote monitoring and management system; update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Engages customers as appropriate; keeping them informed of incident progress, notifying them of impending changes or agreed outages. 

Consults with for other engineers on systems support issues and coach them to resolution. Documents maintenance for all computer systems and network infrastructure. Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives. 

May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards.

Use of this job is restricted to Wells Fargo Technology. Provides high-level systems consultation for the technology teams supported. Perform network assessments, security audits and system enhancement consultations. 

Makes recommendations on changes and enhancements and consult with engineering team on change design. Works escalated support issues related to core business solutions, WAN and LAN connectivity, routers, firewalls security, and remote access solutions. Consults with the Business and CIO teams on Engineer projects, identifies and recommends new products and solutions. Researches and recommends alternatives, enhancements or improvements to existing systems. 

Serves as support consultant for the administration and maintenance of the remote monitoring and management system; update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Engages customers as appropriate; keeping them informed of incident progress, notifying them of impending changes or agreed outages. 

Consults with for other engineers on systems support issues and coach them to resolution. Documents maintenance for all computer systems and network infrastructure. Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives. 

May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards.

Key Responsibilities Include:

  • Support Critical WF-Auto Crown Jewel application
  • Troubleshoot, and analyze production job failures related to data, network file delivery, and server and application issues independently and provide solutions to recovery. Participate in root cause analysis and preventative actions to avoid recurring incidents.
  • Participate in the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
  • Apply technology background in software engineering and systems engineering to ensure the applications on-boarded to SRE Site Reliability Engineering are available, have full-stack observability, are integrated with CI/CD, and always-on by introducing continuous improvement through code and automation, continuous testing (performance,  functional), and provide operational insight through analytics.
  • Assess the availability of critical business flows, identify service level objectives and indicators, and conduct destructive and resiliency testing to reach 99.995% availability for the firm's critical products and services leading to improved customer experience and customer satisfaction.
  • Develop original and/or complex code, provide coding guidance/review, and create documentation
  • Introduce enterprise capabilities, tools, and innovation to improve availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, functional, ), continuous improvement, and standardization/automation of key SRE metrics and IT Service Operations processes.
  • Evolve continuous inspection capabilities code quality to identify problems before they manifest in production.
  • Introduce and expand AIOps, and robotic process automation (RPA) to solve complex operational and systemic issues, and to improve availability of products to customers.
  • Share support responsibilities for critical applications, to identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce strategic solutions in code that solve the problem and eliminate repeat issues.
  • Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment.
  • Provides technical systems support within a technology organization. 
  • Duties include ensuring high reliability, performance and support for application assigned. 
  • Provide on call support for deployment and environment support in both test and production environment. 
  • Deployment of infrastructure, middleware and other components for supported applications.
  • Troubleshooting and resolving issues in all the supported environments
  • Supporting a crown Jewel (Critical) Application within the WF-Auto line of business

RWF – Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.
 



Required Qualifications

  • 7+ years of systems support analysis experience demonstrated through work or military experience
  • 4+ years of experience working in managed services as demonstrated through work, military, or education
  • 7+ years of UNIX experience
  • 7+ years of distributed servers platform experience with Solaris, Red Hat or Windows
  • 2+ years of experience with Apache Kafka or Confluent Enterprise
  • 3+ years of experience with Application performance, monitoring and optimization using Blazemeter, JMeter, Splunk and AppDynamics



Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact with all levels of an organization; including management
  • Strong team or technical leadership experience
  • Strong verbal, written, and interpersonal communication skills
  • Knowledge and understanding of application analysis and tuning including: memory management, process or thread management, resource management
  • 1+ year of Pivotal Cloud Foundry (PCF) experience
  • Knowledge and understanding of system engineering with emphasis on load balancing or network infrastructure
  • Knowledge and understanding of load balancing and application delivery
  • Knowledge and understanding of technology support: systems support analysis
  • Knowledge and understanding of technology support: high volume 24x7 mission critical systems
  • Working knowledge of Cloud Platforms in one or a combination of the following: Amazon Web Services (AWS), Google Cloud Platform (GCP) or Pivotal Cloud Foundry (PCF)
  • Knowledge and understanding of Site Reliability Engineering (SRE) concepts



Other Desired Qualifications
  • 5+ years of software engineering experience
  • 5+ years of development experience with languages such as Python, Java, or PERL
  • 2+ year of experience with Cloud technologies: PCF, Azure, AWS, etc
  • 2+ years Incident Management System experience
  • 2+ years experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
  • 2+ years experience using JIRA.
  • 2+ years experience with Data Services platforms: Bigdata, Datalake, Hadoop, Spark.
  • 1+ years experience with AIOPs tools: BigPanda, MoogSoft. 
  • 2+ years experience with Scripting/Automation: Bash, Shell, CI/CD Pipeline (Github, Jenkins), Ansible, Terraform, Azure DevOps
  • Strong verbal, written, and interpersonal communication skills
  • An industry-standard technology certification 
  • 3+ years of database experience with at least two of the following platforms:  Informix, PostgreSQL, MySQL, MongoDB, Progress


Job Expectations

  • Ability to travel up to 10% of the time



Street Address

SC-Fort Mill: 3476 Stateview Blvd - Fort Mill, SC
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
IA-Des Moines: 6200 Park Ave - Des Moines, IA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NY-New York: 30 Hudson Yards - New York, NY
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Raleigh, North Carolina

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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