Raleigh, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

At Wells Fargo, Consumer Lending Technology (CLT) is leading the technology transformation to deliver innovative products and services to our customers that are stable, secure, and always on as part of a multi-cloud technology ecosystem. The CLT Site Reliability Engineering organization in partnership with Chief Technology Office is launching Site Reliability Engineering for the firm by establishing the SRE practice, principles, and a “culture of curiosity” to improve availability and customer satisfaction for products and services we provide while enabling transformation of product teams to DevSecOps. CLT is defining the vision, strategy, and blueprint to improve availability for CLT as well as for Wells Fargo Technology.

Consumer Lending Technology is hiring a Senior Site Reliability Engineer that will lead our technology transformation to improve availability, quality, and customer satisfaction for products and services aligning to the 750+ applications in Consumer Lending Technology portfolio.  We are looking for a senior SRE who enjoys and thrives on solving complex problems, challenges assumptions, automates away toil, and has experience impacting change at scale to drive business results and outcomes. You will join an elite team of SREs driving technology transformation in Consumer Lending Technology to improve availability through innovation, building enterprise capabilities and tools, accelerating delivery of quality products through CI/CD, and ensuring products are resilient through destructive testing.

Key Responsibilities Include:

  • Lead and participate in daily operations scrum with product DevSecOps teams to improve availability by reducing issues including systemic problems and drive continuous improvement through automation to free up operators time.
  • Onboard critical products that require high availability of 99.995% to the SRE practice establishing SLOs/SLIs, enabling enterprise observability (metrics, logs, and traces), CI/CD, continuous testing (functional, integration, regression, performance), IT Service Management Integration, conduct destructive/resiliency testing through controlled chaos experiments, and conduct threat assessments to reduce risk
  • Evangelize and mature SRE squads to accelerate the transition of traditional operations organization to DevSecOps working with product teams to assess maturity, facilitate training, demo new capabilities, and contribute to documentation and playbooks to improve availability through newly formed SRE practice
  • Develop new capabilities and tools to improve availability in partnership with Chief Technology Office, pilot new products that address technology gaps or business problems, introduce continuous improvement through automation
  • Innovate and mature SRE and DevSecOps practice from reactive to proactive to predictive leveraging AI/ML to refine alerting, reduce noise, improve MTR, autonomically heal, and detect issues before they manifest in production through AIOPs/NoOps/BI and Analytics to improve availability and overall customer satisfaction.
  • Share support responsibilities for critical applications, identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce continuous improvements to eliminate issues through Agile methodology
  • Assist in growing the newly formed Site Reliability Engineering team in Consumer Lending Technology by evangelizing SRE, training new team members, participating in recruiting/hiring processes

Required Qualifications

  • 7+ years of software engineering experience
  • 3+ years of experience with logging, monitoring, and event detection on cloud or distributed platforms
  • 3+ years of DevOps experience
  • 2+ years of experience with observability tools such as Elasticsearch, Kibana, or Kafka

Desired Qualifications

  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • 1+ year of Incident Management System experience

Other Desired Qualifications

 Experience with one or more

  • Observability Platforms: Grafana, Kibana, Elastic/ELK, LogStash Splunk, AppDynamics, Dynatrace, New Relic, Prometheus, Kafka,
  • CI/CD capabilities Jenkins, Maven, Gradle, Groovy, Artifactory, GIT, Sonarqube, Harness IO, Spinnaker, Kubernetes, Terraform, Ansible
  • Programming Languages: Java, JavaScript, React. Angular, Node.js, Groovy, Ruby, Scala, Python, C#, .NET
  • Resiliency: Chaos Toolkit, Gremlin, ToxiProxy, Simian Army, Chaos Monkey
  • Hosting Platforms: AWS, PCF, PKS, Azure, VMware, Unix, Linux, Windows
  • Big Panda, Tensor Flow
  • Test Frameworks, Capabilities & Tools:  Selenium, Cucumber/Gherkin, BDD, TDD, QMetry, Taurus, Junit, QAF BDD/BDD2, TestNG, Karate,  JMeter, Performance Center, Load Runner, Blazemeter, Browser Stack, Perfecto, REST Assured, CA Dev/Test, Web Service Testing, Appium, Applitools, Taurus, Mobile Labs,  AXE (ADA Testing), Eclipse, JIRA, Report IO, HP ALM, Octane,  Elastic
  • Security (SAST/DAST): Blackduck, Checkmarx, Fortify, Qualys, ThreadFix

Job Expectations

  • Ability to travel up to 20% of the time


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Raleigh, North Carolina

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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