Charlotte, North Carolina

Job Description:

Role Summary: The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. This person will work on a high performing team providing 24 x 7 x 365 coverage. The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment.

Additional Responsibilities include:
  • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
  • Incident troubleshooting, analysis, and resolution for web applications
  • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
  • Supporting issues with deployments in the upstream environments
  • Bridge the gap between current processes and cadence to Bank of America process and cadence
  • Design, engineer, build, operate, patch, troubleshoot
  • Appliances and application environments requiring high touch, white glove support
  • Experience, flexibility, and the ability to think outside the box
  • Anticipation is that this sector of support will grow

Required Skills:
  • 3 or more years production support engineering experience
  • Hands on experience with Azure
  • Must be willing to provide on call support as part of an as needed rotation
  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
  • Hands on experience with JSON

Desired Skills:
  • 5 or more years production support engineering experience
  • Windows Operating System, IIS and .NET application integration experience
  • Hands on with AWS
  • Agile environment experience
  • RedHat Linux, Windows, variants
  • Knowledge on CICD tools
  • Good knowledge of networking fundamentals
  • Persistent problem solver - owns issues until full resolution
  • Effective with time management and expected deliverables
  • Exceptional communication skills; both written and verbal with great attention to detail


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
--> Job Description:

Role Summary: The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. This person will work on a high performing team providing 24 x 7 x 365 coverage. The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment.

Additional Responsibilities include:
  • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
  • Incident troubleshooting, analysis, and resolution for web applications
  • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
  • Supporting issues with deployments in the upstream environments
  • Bridge the gap between current processes and cadence to Bank of America process and cadence
  • Design, engineer, build, operate, patch, troubleshoot
  • Appliances and application environments requiring high touch, white glove support
  • Experience, flexibility, and the ability to think outside the box
  • Anticipation is that this sector of support will grow

Required Skills:
  • 3 or more years production support engineering experience
  • Hands on experience with Azure
  • Must be willing to provide on call support as part of an as needed rotation
  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
  • Hands on experience with JSON

Desired Skills:
  • 5 or more years production support engineering experience
  • Windows Operating System, IIS and .NET application integration experience
  • Hands on with AWS
  • Agile environment experience
  • RedHat Linux, Windows, variants
  • Knowledge on CICD tools
  • Good knowledge of networking fundamentals
  • Persistent problem solver - owns issues until full resolution
  • Effective with time management and expected deliverables
  • Exceptional communication skills; both written and verbal with great attention to detail


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
Job Description:

Role Summary: The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. This person will work on a high performing team providing 24 x 7 x 365 coverage. The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment.

Additional Responsibilities include:
  • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
  • Incident troubleshooting, analysis, and resolution for web applications
  • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
  • Supporting issues with deployments in the upstream environments
  • Bridge the gap between current processes and cadence to Bank of America process and cadence
  • Design, engineer, build, operate, patch, troubleshoot
  • Appliances and application environments requiring high touch, white glove support
  • Experience, flexibility, and the ability to think outside the box
  • Anticipation is that this sector of support will grow

Required Skills:
  • 3 or more years production support engineering experience
  • Hands on experience with Azure
  • Must be willing to provide on call support as part of an as needed rotation
  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
  • Hands on experience with JSON

Desired Skills:
  • 5 or more years production support engineering experience
  • Windows Operating System, IIS and .NET application integration experience
  • Hands on with AWS
  • Agile environment experience
  • RedHat Linux, Windows, variants
  • Knowledge on CICD tools
  • Good knowledge of networking fundamentals
  • Persistent problem solver - owns issues until full resolution
  • Effective with time management and expected deliverables
  • Exceptional communication skills; both written and verbal with great attention to detail


Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

Charlotte, North Carolina

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

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You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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