Warszawa,

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Capability Network is a Global Strategy & Consulting (https://www.accenture.com/us-en/about/consulting-index) practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

Meet our Telecommunications & Media Team (https://www.accenture.com/us-en/industries/communications-and-media-index)

In Comms&Media we help clients transform through digital innovation and establish the best experience for their customers. We create new ways to win in today’s digital era through our offerings in lead-to-cash transformation, high tech operating model, digital customer journey, value realization office, RPA and strategic insights.

What will you do?

Project Delivery:

+ You will work on digitalization of customer operations through call deflection towards virtual assistance and self-service through digital channels

+ You will advise on digital sales transformation from retail based to eCommerce and digitally supported shop experiences

+ You will participate in evolution of customer value management to personalize interactions based on intelligent journey design and data & content management

+ Evolved customer engagement by leveraging on omnichannel real-time personalized experiences. Unlock/decouple from legacy estate to agile

+ Coach the team in the entire delivery lifecycle

+ Mentor team members across project and professional development

+ Work in teams to deliver projects for global clients, and be responsible, with minimal supervision

+ You will independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment.

+ You will gather business requirements from client stakeholders via interactions like interviews and workshops

+ You will build understanding of the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders.

+ You will propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks

+ You will manage internal & external stakeholder relationships during the delivery phase and help the team liaison with other groups for successful delivery

+ You work on business development by

+ Working with the Leadership in forming relationship with clients and other teams within Accenture and actively work towards growing the team

+ Tracking industry trends and understand client needs to continuously evolve the offering roadmap

+ Working with existing clients to shape specific custom requirements and lead development / integration

+ You will work on capability development by

+ Managing the identification and training of team members on new skills and capabilities

+ Mentoring team members across project and professional development

+ Harvesting learnings and develop reusable knowledge assets from every engagement

Who and what we are looking for?  

+ 8 or more years of progressive experience in Operator / Vendor or Management Consulting industry. Management Consulting in Telco industry experience is value added.

+ Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, architecture assessments etc.

+ Experience in value architecting, business case preparation, value realization

+ Experience in a business analyst and functional consultant role conversant with, client interactions and global deliveries.

+ Ability to develop and maintain great working relations with clients and other stakeholders

+ Ability to understand and communicate with Business and IT/Telco, with respect to people, process and technological impacts

+ Certifications like CBAP, Prince 2 or PMP, Agile (e.g. Scrum) will be an added advantage

+ Strong telecom industry background experience and knowledge of BSS and OSS processes for B2C and B2B areas

+ Knowledge of telecom products across wireline, wireless and Enterprise domains

+ Prior experience in the following areas related to Comms & Media clients:

+ 5G

+ Real-time Experience Personalization

+ Touch Less Testing

+ AI Powered Customer Care

+ Digital sales and customer service

+ Enhanced lead generation and management with AI and data enriched

+ Omnichannel superior hyper personalized experience

+ Knowledge on Standards such as BPMN, eTOM, SID, TAM is nice to have

+ Possesses excellent communication (written and oral) skills and excellent presentation skills

+ Strong analytical and problem-solving skills

+ Experience working with senior decision makers preferred

+ Exposure to global clients is preferred

+ Comfortable functioning in a broadly positioned and highly diverse consulting firm

+ Excellent teamwork and ability to work in distributed delivery environment

+ Possesses and demonstrates high integrity and credibility as perceived by all those with whom s/he will work

+ Strong intellect coupled with proficient commercial instincts

+ Be flexible, and have a good team approach

+ Managing analysis, solutioning, development and implementation solutionsAbility to work independently with minimal supervision

Working Conditions:

+ Headquarter: Warsaw or Cracow or Wroclaw Office as primary place of work, but now we are working from home due to pandemic situation

+ Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

Our offer:

+ Challenging job in a dynamic, professional, international, and multicultural environment

+ Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects

+ Access to best know-how, unique knowledge, and trainings

+ Opportunity to work with global top clients from Fortune 500 on large scale projects

If this sounds like the ideal role, career, and company for you, please apply online as soon as possible.

When applying please enclose the below statement:

I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Please be advised that only selected candidates will be contacted.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Warszawa,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.