Florham Park, New Jersey

ADP is hiring an NPS Analyst II. Responsible for key business metrics and reporting that drives decision making and process improvement for the Business Unit and NPS Center of Excellence. A champion for standardizing and automating internal client-facing reports provided to Business Units. Be a change agent within the Business Unit's closed loop adminstration to ensure accurate and high quality data is collected and analyzed on a consistent basis. Leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs. The NPS Business Analyst is responsible for Analysis/ Consulting, Configuration/ Integration, Validation/ Support and Project Planning for all aspects of the NPS closed loop process with a focus on predictive Analytics, Reporting and Survey Administration.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


Analytics/ Consulting/Communicating :

  • Conducts NPS project initiation activities.
  • Analyze existing client systems, interface requirements, business process and operational needs.
  • Provides professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects.
  • Responsible for researching benchmarked and attainable validated systemic tools to evaluate HR performance, resulting in metrics that help senior leaders drive Service Excellence.
  • Develop meaningful analytic conclusions and recommends innovative solutions.
  • Work with Business Unit champions and Subject Matter Experts (SMEs) to define requirement related to reporting, analytics, trending and communications.
  • Create business requirements based on detailed analysis of Business Unit needs.
  • Coordinates and consults with Corporate IT for customization work.
  • Develops adhoc inquiries to assist in reporting, categorization and analysis.
  • Provides demos and training for champions and SMEs, including documentation as required for reporting, analysis, trending and communication.

Configuration/ Integration:

  • Works and counsels with business units on system and service configuration tools, tool adaptation and business best practice solutions.
  • Determines best methodology and oversees the accurate and timely conversion of survey data, reporting and analytics.
  • Consults on interfaces to internal and external systems.


  • Builds survey control information and oversees the pre- and post-implementation testing of tools, processes, reports and alerts.
  • Establish predictive analytics.
  • Oversees formal coordination of system and operational services to other ADP business units and departments.
  • Performs testing and support during UAT, works to resolve defects/ issues.
  • Support the COE (Center of Excellence) and Business Unit during the production release of new tools, reports, alerts and analytics.
  • Provide Tier I/II support for the tools, reports and system supporting the NPS initiative to the business units.

Project Planning:

  • Participates in establishing and monitoring of Business Unit implementation schedule and report status to Project Team Members.
  • Ensures issues and risks are documented and work with team members to resolve.

Knowledge Sharing of Best Practices:

  • Business Unit and Center of Excellence teams will work collaboratively to standardize all aspects of Closed Loop process, analytics, reporting and survey administration with consideration for the unique needs of the individual businesses.
  • Train appropriate uses on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.
  •  Performs other related duties as assigned.


Education Qualification: Bachelor's Degree with major area of concentration BS in Finance, Accounting, Statistics.

Experience: 5-8 years of related experience in analytics, market intelligence and analytics, financial modeling or statistical analysis.

Preference will be given to candidates who have the following:

  • Excellent quantitative and analytical skills, and strong attention to detail.
  • Excellent project management skills.
  • Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.
  • Ability to interpret data into actionable recommendations.
  • Strong Excel skills required, including data modeling and ad hoc analysis.
  • Can easily build relationships across multiple functions and business Units.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Florham Park, New Jersey

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