Atlanta, Georgia

POSITION PURPOSE
As a trusted member of our Customer Experience (CX) team, the Sr Analyst of CX will be working on a cutting-edge Customer Experience Management project leveraging our platform to help our stakeholders connect with their customers and drive improvements that lead to customer delight. The Sr Analyst will work directly with our field associates and internal business partners to design, implement, configure, and manage their feedback platforms. You will build strong relationships with our stakeholders by helping them address critical business problems through actionable insights you derive from data mining, cleansing, dashboarding and storytelling. This role will be a part of the Customer Intelligence team and will support cross functional partners in Operations, Services, Care, Supply Chain, Tool Rental, and Pro.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 45% Provide support to the field and SSC associates by answering questions relating to customer data, data tools, or processes
  • 30% Provide actionable insights to key stakeholders across the organization to galvanize change and improve the customer experience
  • 25% Execute large projects and manage process documentation, by coordinating with key stakeholders, IT, and vendors to ensure key milestones and deliverables are met 


NATURE AND SCOPE

  • Reports to a Senior Manager-level position within the Customer Intelligence organization
  • No direct reports


ENVIRONMENT

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

TRAVEL

  • Typically requires overnight travel less than 10% of the time.

 

 

MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE: 2 years

PHYSICAL REQUIREMENTS
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS

  • Experience in Marketing Research, Customer Experience, and/or Data Analytics
  • Strong verbal and written English language skills and the ability to interact with all levels of an organization.
  • Ability to manage multiple tasks at once and a high comfort level with working in an evolving, fast paced environment
  • Ability to quickly identify and address risks and problem solve
  • Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
  • Ability to develop relationships and engage in business dialogue with internal clients to understand and address their needs
  • The ability to understand and influence cross-functional inputs to key stakeholders, for achieving better output results

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to solve complex problems
  • Ability to multi-task
  • Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
  • Strong attention to detail
  • Track record of taking ownership and driving results

Atlanta, Georgia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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