Columbus, Ohio


JOB SUMMARY
Assists team leader / manager with team performance tracking/improvements via quality audit review of daily departmental work activities. Assignments are broad in nature and often require originality and ingenuity.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Provides reporting to supervisors/managers which assists them in monitoring the performance of team members.
Provides direction, guidance and feedback to team members using a standard form.
Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
Audits tickets and tasks to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader / manager for follow up.
Identifies and presents opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.
Assists with training and auditing of department for adherence to established policies and procedures.
Projects include complex problem resolution, applying policies and procedures and practical application of the general and specific technical aspects of the job.
Perform other duties as requested by supervisor



PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures.
Demonstrated working knowledge of computers, spreadsheet and word processing software is required.
Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.
Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.
Ability to make sound business decisions and multi-task in a fast paced environment. Knowledge of Microsoft Excel and Office a must

Education
High school diploma or general education degree (GED)

Related Work Experience Number of Years
Related experience in similar field and/or training 4+
Experience dealing with and resolving difficult and escalated issues 3+
Experience in collections or customer service preferred. 3+
Operational knowledge of Sales & Customer Service is preferred. 2+

WORKING CONDITIONS
Office environment


Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCO145 294572 294572BR

Columbus, Ohio

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

Similar jobs