Durham, North Carolina

Duke University:

 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

 

Occupational Summary

 

Direct and manage all aspects of recruitment and admissions supporting the Master of Environmental Management (MEM), Master of Forestry (MF) degrees, and a hybrid MEM program for mid-career professionals (DEL-MEM). This position oversees and leads a team responsible for recruiting and admitting a quality applicant pool at the Nicholas School of the Environment (NSOE). Position reports to the Associate Dean of Student Services. The Student Services Office supports all day-to-day operations, including career and enrollment services, for 350 professional students, administrative support for undergraduate majors and minors and doctoral students, and visiting exec ed students.

 

This position serves in a critical team role, working directly with Student Services team leads, faculty, the Business Office, Office of Communications and Marketing, Office of Development and Alumni Relations, other Duke professional schools, students and other relevant entities.

 

This is a full-time, exempt position based at Duke’s Durham, NC campus. Must be able to travel (3-5 weeks per year during fall recruitment season), as well as additional periodic local, day trips throughout the year and occasional evening and weekend hours to support recruitment and admissions activities. Periodic early morning, evening, and weekend hours required in support of NSOE activities.

 

Work Performed

 

RECRUITMENT

Direct recruitment activities of admissions officers, including self, to visit college campuses, participate in graduate and professional school fairs and career fairs, professional conferences, and virtual information sessions. Identify creative and engaging opportunities to reach and recruit prospective applicants, including diverse populations, target populations, and low enrollment program areas. Manage 3/2 program recruitment efforts. Initiate and implement annual recruiting and admissions plan, including consulting with faculty program chairs and utilizing data to support decision-making. Direct coordination of admissions email inbox, and communication talking points/templates. Lead Admitted Students Visitation events and implement an anti-melt plan. Collaborate closely with Student Services team, as well as staff across various Nicholas School departments, to support recruitment and admissions efforts.

Maintain proficient knowledge of degree offerings and program area highlights to effectively communicate and recruit for programs. Ensure team has appropriate knowledge base to effectively recruit. Maintain awareness of peer programs requirements, offerings, and key dates.

Work closely with NSOE Registrar and Director of Career and Professional Development Center.

 

Work in coordination with Assistant Dean on financial aid programs, evaluation, and communications. Support merit-based aid and need-based aid decision and implementation process along with senior leadership. Assign merit-based awards to appropriate candidates.

Ensure notification of financial aid to all admitted students in a timely manner. Counsel applicants regarding financial aid opportunities.

 

ADMISSIONS

Manage admissions process including accurate, holistic, and timely review of applications; analysis of applicant qualifications; review of all admissions recommendations and interviews, initiating further review with Associate Dean and faculty as necessary; coordination with Duke professional schools for concurrent degrees; notification to applicants of admissions status in a timely manner; and coordination of all communications with applicants and admitted students. Review decision rubric and reader training materials annually. Ensure on-time launch of application as well as on-time decision release. Establish policies and procedures for reviewing applications and admitting applicants; hire and supervise application readers; approve final admissions decisions and notify applicants of decisions. Manage deferral requests and process. Consult with Registrar related to transfer of responsibilities between admitted and matriculated student process, as well as pre-requisite process.

 

Confer with key faculty regarding admissions criteria, admissions decision points, and data sharing information. Work with faculty to understand critical key program talking points, program value, and admissions requirements. Consult with faculty for significant admissions policy changes, as appropriate.

Maintain and communicate key recruitment and admissions data, often in collaboration with other senior leadership members. Develop post-admissions summary reports and other critical reports. Develop data-driven communications at a defined frequency to key senior leadership to communicate status of recruitment and admissions, relative to historic data. Manage records according to FERPA and Duke retention policies. Maintain accurate historical data and trends for summary to senior leadership. Collaborate with senior leadership to collect, analyze and explain recruiting and admissions data to support future decisions and facilitate data requests from various parties.

Coordinate with and utilize faculty, students, and alumni to effectively yield admitted students. Collaborate with other teams and offices to support and achieve school goals.

Initiate and implement review and revisions of application materials, application system, and process ensure online application materials are accurate, timely and appealing. Work with the Student Information and Services System (SISS) office to ensure successful launch and implementation of application system. Collaborate with professional schools across campus for best practices.

 

MARKETING & COMMUNICATIONS

Collaborate with the Communications and Marketing Team to: Initiate and implement annual review of web-based recruitment and admissions information to ensure accuracy and appeal; to develop collateral, annual communications plan, messaging needs for email, web, video, social media, etc.; to provide feedback on key marketing outlets for student recruitment, considering the audiences for each program.

 

ADMINISTRATION

Oversee all business facets of the enrollment services team and operations, including budget, personnel, technology, etc. Develop and manage budget associated with recruitment and admissions efforts.

Supervise and motivate team, and student workers. Oversee day-to day activities, direct workload and roles and responsibilities, provide performance feedback, manage promotions, transfers, disciplinary actions and vacation schedules. Consult with Associate Dean on job performance and new hires.

Support diversity, inclusion, and equity initiatives within the School, including withing enrollment services activities.

Support Student Services events including master’s project symposia, orientation, graduation, etc. Engage in team meetings, retreats. Serve as a key member of the leadership team within the Student Services Office.

Perform other related duties incidental to the work described herein.

 

Preferred Qualifications

· Experience and a commitment to student-centered, data-driven decision making and the ability to draw on collaborative relationships in building a successful base for university enrollment.

· Must have experience, proficiency using the Slate CRM to manage recruitment and admissions data, processes. Power user experience is preferred, a plus.

· Higher education experience is required. Enrollment services experience for professional/graduate programs is preferred. Demonstrated success recruiting underrepresented groups in STEM-related fields is a plus.

· Work requires proficiency in Word, Excel, PowerPoint, Qualtrics, email. Must be proficient with technology. Must have advanced proficiency in the use of spreadsheets and spreadsheet functions, data presentation.

· Demonstrated supervisory experience of managing and motivating full-time team members is required.

· Must exhibit clear and effective verbal and written communications skills.

· Must have experience working and communicating with faculty and senior leadership. Demonstrated experience working in a collaborative, supportive, high performing team.

· Familiarity with PeopleSoft is a plus. Must be proficient with technology.

· The ideal candidate will bring to this position leadership, creativity and initiative, as well as drive, attention to detail, a record of on-time recruiting and admissions processes.

· Strong organizational skills with attention to detail and follow-through, ability to produce quality work in a timely fashion, and manage multiple projects simultaneously are critical.

· Capacity to exercise independent judgment and maintain confidentiality.

· Financial aid experience is a plus.

· Requires flexible hours to support peak periods of admissions season. Must be willing to travel. Occasional heavy lifting required

 

Minimum Qualifications

 

Education

Work requires a knowledge and understanding of college experience and program. student life as well as analytical, communications and organizational skills generally acquired through completion of a bachelor's degree

 

Experience

 

Work requires five years of experience in an academic/enrollment OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE services or a related area.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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