Bucharest,

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Web Support Specialist to join our CORP team in Bucharest. In this role you will be supporting MyAerospace portal users that can be either internal and external clients. This role will be communicating directly with customers and leveraging internal teams and resources to offer first level support.

Responsibilities:

  • Initial point of contact for intake of all Aerospace Customer Portal issues
  • Own SFDC issue queue for all portal issues
  • Performs customer triage and manages issues thru entire lifecycle thru resolution
  • Resolves issues if within this person’s span of control
  • Engage any required 3rd parties, groups, or individuals as needed to resolve issues.
  • Manages communications with end-user/customer.
  • Manages access and registration issues that arise for MyAero portal in addition to other bugs that could appear.
  • Provides access of order status, e-finding, Product Returns and Repair and other portal tools.
  • User’s/Customer’s profile related queries. 
  • Assists the customer for registration related issue on the portal and/or password reset for customer.
  • Assists and completes account association with customer’s profile

Qualifications:

  • Bachelor’s Degree
  • Experience in a technical support / web support position of at least 2 years.
  • Previous working experience in SAP and / or Salesforce
  • Fluent in English- verbal and written
  • Basic troubleshooting skills
  • Technical knowledge of - HTML, CSS, Javascript would be a plus.

We Offer:

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities;
  • Experienced leaders to support your professional development;
  • International work environment;

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Additional Information

  • JOB ID: HRD142150
  • Category: Marketing
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt
Global (ALL)

Bucharest,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.