St. Charles, Illinois

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You are the driving force behind our company.

Start your career with Ryder today!


At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.


The Customer Service Coordinator, or **CSC** , will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. **_We allow you to carve out your own career path and promote from within_** , based on performance. The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares!


Shop Location- **510 S Tyler Rd, St. Charles, IL 60174**

Shift/Schedule- **Monday - Friday 3:00pm to 11:30pm**

Check out these videos!

_Ryder's most recently been named a “_ _Top Company for Women to Work for in Transportation_ _” by Women in Trucking, one of Fortune Magazine’s “_ _World’s Most Admired Companies_ _,” one of “_ America’s Most Responsible Companies ( _” by Newsweek._

**\#LI-post #INDexempt #FB**

**Essential Functions**

+ CUSTOMER SERVICE:Improve the quality and consistency of customer communications and meet customer's expectationsPerform customer relationship activities to include customer interface, issue resolution and customer satisfactionExecute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction (CSI) scores

+ WORK FLOW MANAGEMENT:Enhance branch productivity through effective work scheduling and planningCreate repair order tasks and update work planning sheetReview maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-upCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirementsCoordinate outside repair with vendors and customersProvide a resource that allows the management team time to effectively manage shop operations

+ PARTS MANAGEMENT:Contribute to cost containment through effective inventory planning and warrantyExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and deliveryMake recommendations on min-max levels to the inventory planning teamManage parts obsolescenceShip warranty and return partsOrganize and ensure cleanliness in the parts room

+ ADMINISTRATIVE:Effectively handle all incoming shop callsClerical duties within the shop operations which include vehicle maintenance filesProcess all Account PayableCreate repair orders for technicians

**Additional Responsibilities**

+ Contribute to cost containment through effective inventory planning and warranty

+ Enhance branch productivity through effective work scheduling and planning

+ Performs other duties as assigned.

**Skills and Abilities**

+ Detail oriented with excellent follow-up practices

+ Strong verbal and written communication skills

+ Apply effective phone skills

+ Capable of multi-tasking, highly organized, with excellent time management skills

+ Flexibility to operate and self-driven to excel in a fast-paced environment

+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

+ Ability to work independently and as a member of a team

+ Strong computer skills including spreadsheets and word processing software advanced required


+ H.S. diploma/GED required

+ Five (5) years or more Customer Service with issues resolution experience required

+ Strong computer skills including spreadsheets and word processing software advanced required

**DOT Regulated:** No

**Job Category:** Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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St. Charles, Illinois

At Ryder, we understand what makes a good career great.

  • Working with smart people you can count on
  • Having the ability to contribute your vision to a larger mission
  • Working together to overcome challenges and define new solutions
  • …and doing it all at a place that encourages you to be your best.

At Ryder, we give you the power to get things done. Because a great career doesn’t just make you feel good today, it inspires you to excel tomorrow.

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