Chicago, Illinois

Job Summary:

We are looking for a Sr Product Analyst to join the Product Analytics team to support new and existing Products and Customer Journeys. In this role, you will work with Product Managers and Strategy teams to help evaluate the success and opportunities of Product plans and builds for our customers. This role requires knowledge to gather customer insights, data and recommend features to roadmap based on the analysis. They will also support automating reporting, measurement plans and multivariate tests to drive insights and intelligence back into the product design and build process.

When Walgreens is considering designing or releasing a new digital product or making changes to an existing one, they employ Product Analysts to oversee product launches. These professionals utilize complex market research and their product development acumen to make the launch successful, as well as provide projected costs to release the product on the market. They typically collaborate with the entire product development team, answering to a Senior Product Analyst, working for one company, or for several entities simultaneously.

Job Responsibilities:
  • Plans and directs the analysis and gathering of functional requirements used in the design (e.g. use cases and process flows) of based on business requirements documents. Analyzes business and functional requirements to ensure that all requirements have been discovered and addressed. Works with cross functional teams to create uses case in conjunction with mobile product solutions.
  • Schedules and conducts requirements gathering sessions and helps to coordinate the review and signoff of deliverables. Provides status reports and contributes to work plan updates.
  • Provides expertise through the interpretation, synthesis and translation of business requirements throughout the development lifecycle. Provides expertise across Mobile Products area. Recommends ideas to solve business unit issues and add value and streamline processes which in effect contribute to the overall business unit's strategy. Supports existing functionality and systems which require maintenance and support.
  • Acts as liaison with IT, Consumer Experience and business groups to facilitate necessary discussions.
  • Serves as testing liaison with the Quality Assurance area to support the testing efforts by data analysis and validation from functional tests. Assists in development of User Acceptance Test scripts and works with the business users to conduct UAT.
  • Contributes and assists in the origination of training and communication documentation. Conducts training on new features and enhancements as needed
  • Attends training and educational opportunities to continue employee growth and advancement.
  • Gathers client, user and consultant feedback and analyzes data and proposes actionable items based on information.
  • Leads, organizes and finalizes review sessions. Obtains sign-off of requirements documents and design with business clients, legal and privacy office. Conducts demonstrations prior to and following implementation to ensure that the requestors and stakeholders' needs are fully addressed and will be fulfilled by the completion of this initiative.
An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America's most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Basic Qualifications
Bachelor's degree and at least 3 years of experience with business analysis and/or reporting data OR a High School Diploma / GED and at least 6 years of experience with business analysis and reporting data

At least 3 years of experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results

Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Experience building and maintaining relationships within a team.

Experience gathering/collecting business requirements, such as product search / browse, registration, and checkout in an Internet-based business environment

Experience in consumer-facing online commerce

Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
Bachelor's degree in Business or Information System

Experience in the retail industry

Basic level skill in SQL (build queries, add, modify, and delete data; create and maintain tables, query and update databases using SQL statements, etc.)

Experience in digital health or the pharmaceutical/healthcare industry

Knowledge of mobile technologies

Experience working as a Business Analyst in an Internet-based business environment

Ecommerce domain and knowledge experience

Javascript familiarity / proficiency

In-depth knowledge of all components of Adobe Analytics platform implementation including tags, plug-ins, campaigns, server call types, cookies, site catalyst variables, universal tags, Data Connectors, SAINT classifications, calculated metrics, Link Tracking, etc

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Chicago, Illinois

Walgreens (walgreens.com), one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine’s 2019 Companies that Change the World list.

Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners.

Walgreens is the the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (WBA), and WBA is currently ranked No. 1 in the Food and Drug Industry list of Fortune's World Most Admired Companies (2019), and has been included on this list as WBA (or previously as Walgreen Co.) for the past 26 consecutive years.

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