Scheduled Hours 37.5 Position Summary Assists with the daily operations of a department or unit. May also oversee a function or major project / program within a department. Job Description Primary Duties & Responsibilities Manages the programming for study abroad students: responsible for the development, implementation, management, and evaluation of critical programming for study abroad students to reflect current best practices. Programming encompasses the entire scope of the experience: pre-departure, while abroad, and upon return. Instructor for Study Abroad 101 course (L99-101), a required pre-departure course that enrolls approximately 450 students per year. Manages the development and adaptation of appropriate learning content for each phase and optimal delivery mechanisms. Oversees the planning, budget, promotion and recruitment for the Study Abroad Showcase, the annual campus-wide study abroad fair (approx. 90 volunteers and 250 attendees). Â Responsible for the assessment of the effectiveness of the programming through student evaluations, program evaluations, focus groups, and other means. Collaborates with other WU undergraduate study abroad units on programming initiatives. Â Manages Programming & Advertising Budget (~$13,000/year). 15% Supervises the Peer Advisor and Study Abroad Ambassador Programs: Recruits, selects, trains and supervises three to four paid undergraduate student peer advisors. Provides supervision in all areas, including oversight of budget and activities and coordination of schedules. Develops resources and provides support to assist the peer advisors in their primary functions of offering basic information to prospective and current study abroad applicants via email and face-to-face meetings; coordinating a buddy program for incoming exchange students; assisting in creating and maintaining Overseas Programsâ™ social media presence; planning events for Study Abroad Ambassadors, exchange students, returning study abroad students, and other audiences; and coordinating Study Abroad Ambassador participation in outreach, exchange student, and pre-departure activities. Study Abroad Ambassadors: Recruit, select, and oversee the study abroad returnees who volunteer to be ambassadors. Â 20% Exchanges Students: Individually and through oversight of the Peer Advisors and Study Abroad Ambassadors, serve as Overseas Programsâ™ coordinator of activities for exchange students. Communicates with the exchange students before they arrive about the Buddy Program. Collaborates with other WU units including but not limited to Office of International Students and Scholars, First-Year Center, other undergraduate schools, to design, coordinate, and implement appropriate and effective social programming for exchange students at different points in the academic year. Works to connect exchange students with WU students who will study or have studied at their home university. Also serves as a resource for exchange studentsâ™ non-academic questions about Washington University and St. Louis more broadly. 15% Advising: Provides information and guidance to potential applicants, current applicants, current participants, and past participants regarding study abroad opportunities, policies, and procedures, including mental and physical health resources. Provides supportive one-on-one advising to students throughout the study abroad planning process and ongoing advising support to students enrolling in programs in assigned program portfolio. Maintains strict confidentiality when working with academic, financial, or medical information. Exercises good judgment when advising students to ensure an appropriate match between student and program type/location, etc. Â 20% Programs management and development: Manages and administer a portfolio of undergraduate study abroad programs in a broad range of geographic areas and across multiple program types, including review and selection of study abroad applicants; ensure databases are accurate and transfer credit is processed for assigned programs. Provides support to students and families in the event of an emergency abroad in assigned region. Decisions about curriculum, credits, locations, risk management, enrollment targets, and financial impact made in consultation with Director of Overseas Programs. 20% Emergency Management â“ Acts in collaboration with the Assistant Director â“ Operations to respond to an emergency or any time-sensitive situation in the event the Director is unavailable to do so. Provides critical and complex support to students and families in the event of an emergency abroad. Acts in collaboration with the Director and Emergency Management to ensure the development of appropriate resources to effectively deal with emergencies as they arise. 5% Responsible for the effectively management of staff â“ both full-time staff and part-time undergraduate staff members. Ensures that staff members are developed and mentored. Ensures that Washington University policies are followed. Ensure that budgetary responsibilities associated with staff are fully met. Â 5% Performs other duties as assigned. Application Special Instructions C over letter in addition to a CV/Resume. Preferred Qualifications Masterâ™s degree or equivalent. Knowledge of foreign language. Knowledge of Washington University. Eight or more yearsâ™ experience working in the field of international education in a role that involves student advising and program management. Experience using TerraDotta software. Experience supervising student and/or professional staff. Experience developing and/or managing faculty-led summer programs. Demonstrated ability to conceptualize, implement, and maintain programs. Ability to thrive in a fast-paced, multitasking environment. Ability to work well with minimal supervision, exercise good judgment and make independent decisions consistent with established policies and procedures. Demonstrated ability to work well in ambiguous situations. Strong interpersonal/communication skills and ability to respond to crises or problems in a calm, thorough manner. Strong written and oral communication skills. Ability to establish and maintain positive and cooperative relationships with students, faculty, co-workers, and supervisors. Creative and proactive approach to problem-solving. Ability to maintain the security of confidential information. Willingness to travel, internationally and domestically. Required Qualifications Bachelorâ™s degree and three years of related experience. Some positions may require a masterâ™s degree. Grade G11 Salary Range $49,000.00 - $83,800.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits. EEO/AA Statement Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Applicant Instructions When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âQuick Applyâ? options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âQuick Applyâ? page by clicking âNextâ? at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.