Depew, New York

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

As the Mortgage Litigation Specialist, you will interpret, administer and provide support to employees on employee benefits plans in accordance with plan documents and policies. Audits system processes, analyzes errors and implements corrections and improvements. Assist in all areas of vendor management in line with regional and group requirements. Work with employee benefit plan providers and vendors to implement best practice administration processes. Acts as subject matter expert and support for problem resolution for employees and business partners.
Here's what you can expect day-to-day

As the Mortgage Litigation Specialist, you will:
  • Research and respond to highly sensitive and most high risk and complex legal documents served to HSBC Bank and some subsidiaries of HSBC ensuring accuracy and compliance with all rules and regulatory requirements LPP is governed by.
  • Complete necessary and specialized research to resolve most complex problems, investigating their source to minimize or eliminate further occurrences.
  • Provide administrative support. Compile material for management to render recommendations, provide support to correct identified problems, including work simplification, process design and workflow reorganization.
  • Provide project management support. May manage and/or assist with specialized projects, including Initial Request/Business Requirements Document preparation, User Acceptance Testing and project meeting participation.
  • Participate in initiatives impacting Legal Paper Processing, identifying and escalating all critical regulatory issues to avoid adverse impact to the Bank and customers.
  • Development and maintenance of procedural and/or training manuals.
  • Provide business-related advice and guidance to management and staff based on guidance from internal counsel.
  • Review processes for effectiveness, ensuring quality service provision; recommend and manage implementation of productivity and efficiency improvements while not sacrificing service quality.
  • Work closely with personnel from other internal departments to respond to most complex legal documents and ensure regulatory requirements are met.
  • Compile, review and analyze Company records and organize them in response to subpoenas and discovery demands. Complete legal/mortgage research to support activities.
  • Coordinate activities with other areas of the Department, Global Service Centers and Company as appropriate.
  • Identify relevant judicial decisions, statutes, legal articles, codes and other pertinent material
  • Organize and analyze information
  • Prepare written reports, responses to legal documents, and prepare customer correspondence
  • Check legal forms and documents for accuracy
  • Maintain reference files as well as organize and track case files
  • Review and monitor new and updated regulations
  • Coordinate law office activities such as subpoena delivery, appearances
  • May be required to appear in court and appear for depositions
  • Interact with in-house and external General Counsel and external Customers


  • Paralegal Certification or Degree required
  • 3-4 years of Mortgage experience preferred. Will be the Mortgage Subject Matter Expert (SME)
  • Ability to work with different technologies such as SFE, Clickview and Kofax
  • Experience accessing and researching Court websites and databases
  • Strong Microsoft Office skills - especially Outlook, Word and Excel
  • Strong writing skills
  • Strong organization skills
A glimpse into our culture:

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub and paid time-off to volunteer. We work hard to ensure that our workplace is a diverse, inclusive environment with a strong dedication to sustainability. Our Employee Resource Groups play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve.
About Us

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Depew, New York

    HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


    Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.


    If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email


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