Raleigh, North Carolina

This role involves: * Application support analyst to collaborate with business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Support critical & high visibility Compliance applications, batches and other critical CRCO IT applications like Trade Surveillance and FCC AML. * Opportunity to work in banks’ strategic compliance platforms and develop relationship and create visibility across organization with business, development & infrastructure groups. * Proactively seek to minimize potential application support problems through root cause analysis, analysis of outputs from aggregated monitoring and diagnostics tool, reviewing knowledge base, understanding the context of incidents across the team. * Responsible to coordinate with global peers & manage support lead’s expectations. * Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting, data issues and requests. Engage with IT & business to analyze the changes and assess risk for all production releases. * Co-ordinate & manage change, Deployment activities and Problem management. * Participation & coordination for major events such as Quarterly Maintenance Windows and Disaster Recovery. * Responsible for production stability and Major Incident management (“MIM”). * Resource must also be available off hours & weekend, during major incidents & events. *Your future colleagues* We provide coverage with follow the sun support model between Raleigh, Singapore, India & Zurich and each region manages respective business hours. Staff must also be available after hours & for some weekend work on production releases, incidents and major events (DR, QMW etc.) We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. We are looking for an applicant who possesses production support experience in Banking/Financial domains * Bachelor’s degree in Computer Science/Engineering or equivalent. * 7 years of experience with production support in Banking/financial domains. * Experience in UNIX & Windows environment. * Experience in Oracle PL/SQL and data analysis. * Extensive Experience of batch scheduler like Ctrl-M or autosys. * Working experience & in-depth knowledge of ITIL methodologies. * Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow. * Ability to perform in a high pressure environment. * Dedication to fostering an inclusive culture and value diverse perspectives **Job:** **Information Technology* **Title:** *Assistant Vice President, CRCO Production Support #186857* **Location:** *NC-Raleigh* **Requisition ID:** *186857*

Raleigh, North Carolina

Credit Suisse (USA) is one of the top US investment banks, offering advisory services on mergers and acquisitions, raising capital, securities underwriting and trading, research and analytics, and risk management products. Clients include corporations, governments, institutional investors such as hedge funds, and private individuals. The company provides asset management services through Credit Suisse Private Equity; while Credit Suisse Private Banking USA offers wealth services to the rich throughout the country. Credit Suisse (USA) is a wholly owned subsidiary of Swiss banking powerhouse Credit Suisse Group and part of Credit Suisse Americas, which includes North and South America and the Caribbean.

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