San Antonio, Texas

JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Prior Debt Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

ABOUT THE PAY
Minimum: $15.30/hr. Base (plus UNLIMITED commission)


**High performing collectors who leverage a deep understanding of collections and excellent customer service skills have the opportunity to earn four-figure monthly commissions.**


ESSENTIAL FUNCTIONS OF THE POSITION
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Research accounts with debt and communicate with customers via phone.
  • Take action based on transaction characteristics as appropriate and necessary.
  • Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
  • Contact customers by phone in attempt to collect debt.
  • Demonstrate friendliness and professionalism when dealing with customers.
  • Answer inquiries for customers calling in regarding their unpaid debt.
  • Other duties as assigned to meet business needs.

PREFERRED QUALIFICATIONS
(Skills/Abilities and Knowledge)
  • Ability to read, write, speak and understand English.
  • Type 40 words per minute; use of telephone system and ten key by touch.
  • Proficient knowledge of Microsoft Excel and Office is a must.
  • Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
  • Detail oriented, have strong verbal, written and interpersonal communication.
  • Ability to exercise and apply sound judgment to billing disputes.
  • Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to work independently with minimal supervision.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Bilingual preferred, but not required.
  • Consistent and punctual attendance.

Education
High School diploma or General Educational Development (GED) certification

Related Work Experience
0-2 years minimum of related work experience and/or training in similar field

0-2 years minimum of Collections/Accounting Experience
0-2 years minimum of Customer Service experience

WORKING CONDITIONS
Office Environment


(Please note: training and working schedules could include evening, weekend and holiday hours.) SOP110 294177 294177BR

San Antonio, Texas

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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