About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

& Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Department Overview

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement

About the Role

Internally known as Operations Manager 5. Wells Fargo Brokerage Ops is seeking for a leader to provide oversight for various back office & middle office functions, which involves Account maintenance, Asset movement, Trade processing, Settlements, Asset Servicing, Reconciliation, Income processing etc. This leader will be primarily responsible for ensuring smooth execution of the production work across functions based on the necessity with minimal supervision, reporting directly to the head of WIM Operations in Manila. The leader will manage teams performing operational capabilities required to support the business, execute the next generation of operations by collaborating with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel.

The leader will manage the dynamic staffing team that will be responsible for ensuring seasonal volume uptick across functions are managed seamlessly , He/she should also have the ability to adapt quickly to the processes they are part of and shift strategies to meet different types of challenges / demands.

Market Skills and Certifications

Essential Qualifications

  • Bachelor's Degree graduate

  • Leading Operations for a large, complex LOB and/or multiple LOBs

  • Build and lead a team of approximately 100+ across a LOB or LOBs. This span is based on the complexity of the process. Build and lead a team to deliver quality and cost effective off-shoring solutions to the US managers

  • Manage the LoB's budgets, revenues and expenses

  • Engage and manage stakeholder relationships and provide solutions when needed

  • Engage the partners (counterparts in the US) to plan, assign and manage the delivery of work

  • Operational Excellence: focus on driving continuous improvement

  • Risk Management: proactively identify risks and build robust internal controls

  • Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management

  • Create opportunities for growth, both horizontal and vertical.

  • Use Rewards and Recognition to motivate staff and encourage performance.

  • Improve Staff Engagement and manage attrition.

  • Should be willing to work in night shift

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68951


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.