Northbrook, Illinois

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

This role is aligned to our Customer Experience and Enablement team supporting claims.

As Claims leans into a digital first strategy, we need to have the right skillsets within our Innovation, Customer Experience and Enablement teams to drive the iterative process of creating digital products and experiences for our customers.

We are looking to hire native digital thinkers with relevant experience and a passion for simplification that will complement our team and accelerate our mission. The digital design leader will enable claims operating model disruption by introducing innovative, digitally-native claims experience for customers. This leader will bring in design thinking to eliminate, optimize and automate processes and experiences to enable this operating model. This role requires the skills and experience to lead an organization through change management and is ultimately responsible for designing, developing and implementing initiatives that align with Claims strategic direction and supports corporate strategic goals. Prior Claims or Insurance industry experience is NOT required.

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Key Responsibilities

Strategy Development
  • Support the development of the digital strategy by considering all sources of input (e.g. research, test and learn / POC results, partnerships, etc.)
  • Conducting key analytics (data sourcing, analysis, testing) required to inform strategic recommendations (e.g., competitor benchmarking, market assessment and financial modeling)
  • Effectively communicate key messages / recommendations regarding strategy to all stakeholders
  • Establish working relationships within business groups and other corporate functions


Stakeholder Management
  • Leverage UX research and design to bring the voice of the customer to the forefront of all digital designs while architecting the digital future for all customer self-service and communications journeys.
  • Partner with engineering, UX and line of business experts to mature agile execution practices to deliver on intended outcomes.
  • Work cross functionally with all business groups to understand emerging customer and business trends that required enhancements or new product features to be developed
  • Build and maintain relationships with partners across the enterprise
  • Ensure awareness of enterprise initiatives, strategies, and best practices
  • Ensure the performance and adoption of new initiatives
  • Ensures understanding of business objectives, results, processes, etc.
  • Manages stakeholders and effectively uses management tools to improve and increase integration


Operating Model
  • Increase adoption of digital tools to reduce customer effort while creating operational efficiencies through reduced calls per claim
  • Focus on reducing cost through digital transformation and process simplification, driving an increased amount of customers to self-service. Ultimately, reducing our overall costs.
  • Bring a strong digital mindset and outcome focused discipline to roadmap prioritization and product and platform strategy. Define and catalog digital blueprints, roadmaps for execution, success criteria and clear outcomes
  • Address operating model needs based on new capabilities and processes, and determine organizational requirements and options
  • Design and implement an operating model to support new capabilities
  • Identify and evaluate implications to the existing Claims operating model
  • Liaise with other stakeholders to facilitate model approval and implementation
  • Oversee the customer experience impactsas new capabilities affect the greater Claims service model
  • Facilitate integration with the existing Claims Operating Model from process, role and technology perspectives
  • Build requisite organizational structure, functions, and roles and responsibilities
  • Identify operating model risks and attempt to mitigate


People Management / Supervision
  • Creates a productive and supportive work environment of highly engaged employees
  • Ensures understanding of business objectives, results, processes, etc. with their direct reports
  • Indirectly manages staff and effectively uses performance management to improve and/or reward employee performance
  • Effectively coaches and provides guidance


Knowledge/Skills/Abilities/Experience

  • Bachelors degree in related field preferred or equivalent experience
  • Digital Product Design & Implementation Experience
  • Design Thinking experience
  • Customer and User Experience Practitioner
  • Change Enabler
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
  • Applies highly advanced ability to leverage learned technical skills in support of team objectives
  • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies highly advanced problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives
  • Provides highly advanced individual decision making within authority limits
  • Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
  • Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork
  • Ability to drive progress in an entrepreneurial manner, moving quickly and taking calculated risks when deemed appriopriate
  • Applies highly advanced skills related to process design, improvement, and integration
  • Applies highly advanced functional integration skills in order to incorporate new capabilities and processes with existing Claims activities
  • Ability to influence business process design and strategic direction


Compensation Data

Compensation range for this position is $100,000.00- $140,000.00per year, based on experience and qualifications. This position is also eligible for an additional annual bonus.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Northbrook, Illinois

Allstate Work Environment Allstate is a great place to work! Allstate is a place of advanced technology, innovative products and unlimited opportunity. With more than 20 million customers, Allstate is the largest publicly held property and casualty insurance company in the nation. We have tremendous opportunities for those self-starting people who are looking for challenge, and ready for change. Diversity Our Diversity and Work/Life Strategy is an integrated approach to attract, retain and motivate our workforce. Some of the processes encompass: Affirmative Action,Work/Life and Wellness Initiatives, Diversity Education, Recruitment, Career Advancement and Development Leadership, Accountability Measurement, Mentoring Programs, Support Networks and Community Involvement. Culture Our business is one that is built on caring - a value that has been at the core of our relationship with customers, employees and agents for more than 70 years. Allstate has built its reputation on promising to be there when customers need help to protect their lives, families, property and communities. Our long heritage of caring and commitment is expressed through partnerships, volunteerism, grants, investments, safety and market initiatives. Our history is a testament to our culture: Allstate is a company of people who care.

Similar jobs