San Dimas, California

Job Summary:

Receive and respond to inbound client calls and e-mails ensuring exceptional customer service is provided with every interaction.

Essential Duties and Responsibilities:
  • Accept and triage referred cases from clients via phone, e-mail, and fax
  • Promote and maintain positive relationship with client
  • Schedule claimant appointments per contract and company guidelines
  • Enter appointment information, notes, and appropriate CPT codes into case management systems
  • Utilize map applications to ensure scheduling within contract guidelines
  • Re-schedule claimant appointments per contract and company guidelines
  • Work closely with exam prep team to ensure effective and timely case management
  • Perform other duties and responsibilities as assigned
  • Ability to effectively manage competing priorities in a fast paced environment, and superior follow through skills
  • Possess excellent verbal and written communication skills
  • Demonstrate superior customer service skills
  • Knowledge and understanding of medical terminology preferred
  • Knowledge of Windows 7 Operating System, Microsoft Office, Outlook, Excel, Word, Internet Explorer
  • Detail oriented and possess the ability to effectively plan, prioritize, and organize their work
  • Must be self-motivated, and possess exceptional interpersonal skills
Education and/or Experience: (includes certificate & licenses)
  • High School diploma, or equivalent (GED)
  • 0 to 1 year of experience with computers, data entry, and various software applications
  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

San Dimas, California

QTC, a Leidos company, is the largest provider of disability and occupational health examination services. Our more than 35-year history has been marked by a focus on delivering high quality, technology-driven, exam solutions for our clients. QTC applies a customized, systematic operational workflow to administer evaluations, supported by innovative technology that achieves extraordinary quality, timeliness, and customer service goals. We apply a customized, systematic operational workflow to administer independent medical examinations and associated services. This workflow is supported by secure information technology and achieves extraordinary quality, timeliness, cost-effectiveness, and customer service goals. We believe in efficiency which is why our business is based on a one-stop-shop approach. QTC’s proprietary technology automates the examination workflow and provides clients with real-time access to case information, tracking, and reporting. Our network is supported by more than 1,000 experienced clinical, corporate and operational associates, and more than 90 clinic locations that include physicians, registered nurses, licensed vocational nurses, medical assistants, phlebotomists, radiographic technology technicians, and various ancillary support personnel.

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