Farmingdale, New Jersey

Responsibilities for this Position

Location: USA VA Home Office (VAHOME)
Full Part/Time: Full time
Job Req: RQ101710

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
SSBI (T5)

Job Family:
Cloud

Job Description:

General Dynamics Information Technology (GDIT) is seeking a Service Level Manager (SLM) with Cloud experience.

Join an exciting and dynamic team delivering a large-scale Enterprise Common Tools cloud platform, automation & orchestration, and Cloud Application Migration effort for the Army. This team works in a dynamic and fast-paced environment, with engineering, migration, and operations & sustainment of cloud migration efforts. Enterprise Common Tools and specific Army program customer migration efforts provide a range of day-to-day challenges, while the bigger picture architecture and migration efforts provide tangible milestones that the team pursues together following AGILE practices, to deliver the overall program effort. We're looking for self-starter Leads and technical engineers, to work both as part of team and on individual assignments, in an environment of customer mission delivery, integrity and communications. We're looking to fill this role/team with those who currently have the cloud experience, certifications, and skills to execute in large enterprise environments, are flexible and enjoy tackling challenges, and desire to join a large team that is building and sustaining a large multi-tenant cloud platform/enterprise and migrating/expanding/automating the enterprise. If this sounds like you and you love to learn and grow with a team while delivering program milestones, then we'd love to hear from you!

The key position will support GDIT's established managed service provider (MSP) offering in a multi-cloud environment. GDIT will deliver an MSP solution which will optimize and ensure continued performance excellence during the cloud migration and continued cloud operation of critical client business systems.

GDIT is seeking an SLM that has hands-on technical experience with cloud computing to achieve continuous improvement in service delivery. This effort will culminate in an abstracted, highly transportable environment delivered to the Government, to be instantiated "virtually" on the Government's network infrastructure. To ensure defined service levels are maintained, the cloud landscape will need to be proactively managed and the SLM will need to have regular meetings with the customers to provide updates on the Service Level achievements and obtain input into demand management requirements and Continual Service Improvements.

For this effort, GDIT will use cloud-based concepts to migrate and support the Government's critical business applications by using customer-centric and ITIL-aligned service delivery models. The application of these concepts will result in a framework for integrating commercial off-the-shelf, non-proprietary technologies to avoid "vendor-lock". Seeking a SLM that can provide unique integration, configuration, and delivery of technologies to create value-added capabilities.

  • BA/BS (or equivalent experience)
  • 8+ years of experience with at least 3 years of hands-on Service Now experience
  • ITIL Certifications, Foundation and Intermediate
  • ITIL Expert/Managing Professional certification required
  • Experience in cloud platforms and technologies
  • Experience with multi cloud environments and data integration for service level reporting
  • Experience with ServiceNow
  • Experience with cloud Service Catalogues including current services and services in transition.
  • Experience managing the Service Level Management Process
  • Experience with monitoring and measuring the achievements of the IT organization in comparison with the SLAs
  • Experience with SLAs & KPI/Metrics
  • Experience with large complex programs providing ITIL service delivery management
  • Active Secret Clearance with SSBI or Favorable T5
  • 8570 compliance - IAM I or IAT II (Security+ CE or equivalent)
  • Key Personnel requirements:
    • ITIL Expert Certification REQUIRED
    • Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met. --- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Desired Skills:
  • Bachelors of Science in IT, Engineering or related area
  • Experience working in Agile teams
  • Ability to get Top Secret clearance
  • Certifications with cloud technologies such as AWS, Azure

Location:
  • Washington DC area, for proximity to Fort Belvoir customer site, Tele-work 80%, 1-day required n-site each week

Travel:
  • May be required to attend planning events or to work from a secured location

#GDITPriority

#PEOEISMSP

The likely salary range for this position is $120,000 - $180,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Some Telecommuting Allowed

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI151137811

Farmingdale, New Jersey

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

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