Atlanta, Georgia

GWS Local Division Managing Director East

Job ID

33833

Posted

08-Oct-2021

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management

Location(s)

Atlanta - Georgia - United States of America, Baltimore - Maryland - United States of America, Boston - Massachusetts - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Columbus - Ohio - United States of America, Miami - Florida - United States of America, New York City - New York - United States of America, Philadelphia - Pennsylvania - United States of America, Washington, D.C. - District of Columbia - United States of America

GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best-in-class partners, and self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

The Division Managing Directors will lead our continued Americas Expansion. Each Division East and West will have 4-6 Business Units and will report to the President of GWS Local Americas.

Job Purpose:
  • Provide leadership with full ownership and accountability for the GWS Local business in the United States.
  • Establish and maintain a culture of exceptional client service
  • Deliver sustainable, profitable growth; statutory compliance and governance; team leadership and development; client relationship management and the attraction and engagement of new clients.
  • Lead the implementation and continued development of CBRE's products, culture and behaviours to deliver long term growth targets of the Company
  • Set the strategy, growth, customer, people and financial targets for the Division in line with Company targets
Key Outputs / Deliverables:

Strategic Planning and Review
  • Formulates divisional annual and long-range plans, anticipating economic, technological and market trends
  • Continually focuses on developing the business through building strategic customer relationships and ensuring that resources are ready and able to manage growth
  • Undertakes divisional business reviews that ensures all business metrics are considered and challenged to drive ever-higher standards

Quality and Safety Leader
  • Intervenes to protect our people and the business, and drives continuous safety culture improvement
  • Ensures mandatory processes are in place and compliant, including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and statutory investigations
  • Sets an example of exceptional standards in all QHSE activities, language and communications
  • Creates a culture of exceptional quality and innovation

People Leader
  • Is highly visible and accessible to the team and is recognised as the Managing Director through presence and role modelling of company culture and behaviours
  • Ensures the performance management framework and tools are fully understood and utilised
  • Ensures the success of the divisional team through the availability of skills and appropriate motivation
  • Ensures delivery of Bonus Scorecard targets and objectives, followed up through continual review against these targets and performance
  • Owns the succession plan and talent management 6 box grid
  • Leads a culture of collaboration and team work ensuring that employees are recognised and rewarded as appropriate
  • Ensures all team (depth of understanding dependent upon level and grade) members understand, are up to date on, and can articulate the CBRE offering and the market conditions we operate within

Customer Relations Leader
  • Represents CBRE in a professional and credible manner to clients and stakeholders
  • Develops high-level customer relationships with both existing and potential customers through fully understanding and anticipating their and industry sector needs
  • Works collaboratively with other business leaders across all service lines, ensuring our offer is differentiated from our competitors and simple to engage for our clients
  • Ensure customers perceive exceptional value from CBRE though Quarterly Business Reviews / strategic meetings, strategic workshops, relationship workshops, professional reporting standards and exceptional quality charters

Business Development Leader
  • Identifies opportunities to drive growth
  • Actively contributes to the development of the CBRE service offering
  • Owns Germany element of assigned global/regional client opportunities
  • Leads local business development
  • Ensures accuracy of the sales pipeline for divisional opportunities

Operational Leader
  • Influences key KPI and financial performance metrics and manages achievement through divisional leadership
  • Drives the business review process to deliver ever higher levels of performance
  • Ensures that the company brand promise, service offering, and values are fully evidenced on all accounts at all times
  • Acts as the executive sponsor and sign-off for all mobilisation and transition activity to ensure that the company ways of working and customer expectations are met
  • Leads the fair treatment of suppliers at all times, professional supplier management and arbitration of disputes

Financial & Asset Management Leader
  • Takes proactive action to ensure revenue, operating profit, working capital and all other financial targets are met and continually improved upon without compromising exceptional service standards or customer relationships
  • Owns the divisional annual plan, P&L and balance sheet, and in year forecasts.
  • Ensures that the Company's financial controls are being stringently followed by all employees, including cost control, purchase order authorisation etc.

Decision Making/Budgetary Control:

The Managing Director is fully accountable for their client and potential client relationships, QHSE performance and controls, their people, operational delivery, and financial outcomes

Success Measures:

Achievement will be measured by specific targets/KPIs/metrics through the Divisional Reviews process. These will include but are not limited to:
  • Delivery against the GWS Divisional and EMEA financial business plan
  • Delivery against strategic agenda
  • Customer feedback/achievement of high levels of customer satisfaction
  • A fully recruited trained team with established succession & talent pipeline
  • Brand recognition in the external market and thought leadership
  • Team and individual employees' behaviours

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience:

Bachelor's degree (BA/BS) from a four-year college or university and a minimum of 15 years experience and/or training required. Master's degree preferred.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Atlanta, Georgia

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

We are in particular need of Building Maintenance Technicians and Maintenance Managers.  Folks that have current hands on experience with HVAC, refrigeration, plumbing, electrical, PLC’s, robotics, conveyor systems, carpentry, automation, controls and/or general maintenance.  And we need Managers that can direct these employees.  

We have job openings in many locations here in the US.  We offer a competitive salary and benefits including some matching 401K, vacation, etc.  All our jobs are full-time and permanent.  

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