Springfield, Illinois

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Our Capital Markets team manages the interest rate and operational risks associated with the origination, sale and servicing of mortgage loans, and provides liquidity for the mortgage assets originated by Wells Fargo.

Responsible for assisting Pricing Manager, Sales Manager, Clients, Sales Representatives and Relationship Managers in resolving various issues pertaining to pricing and/or exception pricing on basic, single-channel programs and/or product channels.

Duties include: coordinating and maintaining the exception pricing process with pricing groups, sales force and finance area; processing registrations and rate lock requests; applying penalties; determining the best pricing or program option; reviewing trend data; assisting sales managers, sales representatives, relationship managers, and pricing managers on pricing issues for the various platforms. Responsible for inbound/external direct contact from clients via phone. May provide various ad hoc analysis and reports as required.



Required Qualifications

  • 1+ year of financial services experience, retail industry experience, or a combination of both



Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Contact center experience



Other Desired Qualifications
  • Math, technology, and software skills
  • Ability to perform in a fast-paced environment
  • Ability to multi-task while maintaining a high level of client service
  • 1+ year customer service experience
  • Customer focus with a commitment to excellence.
  • Ability to work any shift between the hours of 8:00 a.m. CST and 7:00 p.m. CST
  • Strong customer service skills
  • Adaptable to change
  • Understanding of Capital Markets


Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
  • Ability to work nights, weekends, and/or holidays as needed or scheduled



Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

IL-Springfield: Min: $31,200 Mid: $37,800 Max: $48,000
NV-Las Vegas: Min: $33,300 Mid: $42,000 Max: $53,300



Street Address

IL-Springfield: 4800 W Wabash Ave - Springfield, IL
NV-Las Vegas: 4425 Spring Mtn Rd - Las Vegas, NV



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Springfield, Illinois

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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