Charlotte, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

  • Building enduring client relationships through sound, thoughtful, and objective advice
  • Developing individualized plans for clients to help meet their financial objectives
  • Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

  • Wells Fargo Private Bank serves high-net-worth individuals and families.
  • Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers. 
  • Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

Digital and Automated Investing 

The Wells Fargo Advisors Digital & Automated Investing (D&AI) business is comprised of a dynamic and fast paced team responsible for attracting the next generation investor and deepening client relationships through Wells Fargo partnerships, competitive digital investing offerings, and approximately 150 Financial Advisors centrally located in St. Louis, Charlotte, and Salt Lake City. 

This role is specifically for a Digital Advice Manager in our Charlotte location. As a Digital Advice Manager, you will lead a team of Licensed Financial Advisors who provide our clients with remote investment advice within a call center environment.

  • Developing and utilizing appropriate metrics to drive business results
  • Enabling your team to drive outstanding client outcomes (growth, retention, satisfaction) by connecting them to D&AI’s vision and fostering a culture of accountability
  • Developing and coaching employees to engage clients, assess current financial portfolio, and recommend changes in product, platform, or behavior to existing Wells Fargo clients. 
  • Monitors Key Performance Indicators (Client Engagement Index scores, Quality Assurance reviews, Call Center reporting metrics, and campaign lead management) and formulates action plans to ensure behaviors in line with business objectives and initiatives. 
  • Identifies, develops and retains top talent and performance manages underperforming Advisors.
  • Responsible for interviewing, assessing, and providing input in the selection process of sourced candidates. 
  • Supports implementation of various business projects and initiatives.
  • Promotes employee engagement and champions change to drive adoption of newly implemented products, platforms, or business objectives. 
  • Promotes firm image in the community through volunteerism and community engagement.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Leading your team with integrity and a client-first mindset; fostering a culture of accountability and ownership and creating an environment where employees feel included, valued, and supported to do work that energizes them. 
  • Motivating, recognizing and developing employees through proactive management and ongoing coaching and feedback, identifying opportunities for improvement, skill development, action planning, and objective setting.
     


Required Qualifications

  • 5+ years of management experience within brokerage or financial services
  • Successfully completed FINRA Series 7 exam to qualify for immediate registration (or FINRA recognized equivalents)
  • Successfully completed FINRA Series 7, 9, 10, 66 (or 63, 65) exams to qualify for immediate registration (or FINRA recognized equivalents)



Desired Qualifications

  • Experience identifying and presenting processes/operational enhancements
  • Business development experience
  • Management experience as a leader, facilitator, and developer of high performing team members
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
  • Effective organizational, multi tasking, and prioritizing skills
  • Solid problem solving skills
  • Ability to identify and present processes/operational enhancements to meet business objectives
  • Change management experience
  • Ability to interpret the reports generated from tools and action plan to overcome performance issues
  • Ability to manage a virtual or remote team
  • Knowledge and understanding of investment products and services
  • Knowledge and understanding of Quality Assurance (QA) and performance measures



Other Desired Qualifications
  • Business development management experience in a high volume, fast-paced, and constantly changing environment


Job Expectations

  • For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required
  • Registration for FINRA Series 9/10 and 66 must be completed within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance.
  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance.



Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Charlotte, North Carolina

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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