Northbrook, Illinois

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Job Summary:

The Claims Digital Design Senior Manager is accountable for developing and executing on our customer facing Claims digital transformation blueprint. This includes partnering with cross-functional teams to align user experience research, business architecture and engineering resources towards our vision of reducing customer effort through contemporary digital experiences that are delivered rapidly and iteratively. The Claims Digital Design senior manager will lead a team of business architects aligned to significant Claims customer touch points such as self-service and claim reporting and will work to re-engineer business process to better meet customer needs and enable a digital first operating model

Key Responsibilities:
  • Drives collaboration in creating world class customer experiences that are reflected through digital products and anchored in customer feedback/research
  • Increases adoption of digital tools to reduce customer effort while creating operational efficiencies through reduced calls per claim.
  • Defines digital blueprints, roadmaps for execution, success criteria and clear outcomes
  • Bring a strong digital mindset and outcome focused discipline to roadmap prioritization and product and platform strategy.
  • Oversees and direct the work of high performing and cross functional product teams focused on the common digital mission.
  • Focuses on leveraging an iterative test and learn approach for user insights, design, and development.
  • Partners closely across business teams representing user and company needs, driving consensus across multiple Claims competencies to enable a digital first mindset
  • Partners closely with engineering, user experience, customer experience strategy, and design to ensure quality and consistency of experiences
  • Identifies opportunities that arise from process simplification, new technologies and industry trends
  • Partners and collaborates regularly with executive stakeholders

Supervisory Responsibilities:
  • Direct supervisory responsibility over a team of 3-5 business architects
  • Close matrixed collaboration with Claims experts, innovation team members, user experience, engineering and data & analytics team members

Job Qualifications

Preferred Qualifications:

Education and Experience
  • 10+ years experienced preferably in digital product design
  • Strong Claims knowledge preferred
  • Bachelor’s degree in relevant discipline
  • MBA, MIS or MS preferred

Certificates, Licenses, Registrations
  • None

Functional Skills
  • Ability to operate in an environment driven by KPIs with the accountability to determine the best course of action to meet required numbers
  • Ability to work with remote teams across multiple locations
  • Ability to deliver great customer experiences across channels and touchpoints
  • Validates backlog concepts by leveraging customer-centric thinking, discovery and research, rapid iteration and lean practices.
  • Ability to define and track product-specific analytics measuring product success and other key data points

Compensation Data

Compensation range for this position is $110,600 to $177,000. Salary offered will be commensurate with experience. This position is bonus-eligible.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Northbrook, Illinois

Allstate Work Environment Allstate is a great place to work! Allstate is a place of advanced technology, innovative products and unlimited opportunity. With more than 20 million customers, Allstate is the largest publicly held property and casualty insurance company in the nation. We have tremendous opportunities for those self-starting people who are looking for challenge, and ready for change. Diversity Our Diversity and Work/Life Strategy is an integrated approach to attract, retain and motivate our workforce. Some of the processes encompass: Affirmative Action,Work/Life and Wellness Initiatives, Diversity Education, Recruitment, Career Advancement and Development Leadership, Accountability Measurement, Mentoring Programs, Support Networks and Community Involvement. Culture Our business is one that is built on caring - a value that has been at the core of our relationship with customers, employees and agents for more than 70 years. Allstate has built its reputation on promising to be there when customers need help to protect their lives, families, property and communities. Our long heritage of caring and commitment is expressed through partnerships, volunteerism, grants, investments, safety and market initiatives. Our history is a testament to our culture: Allstate is a company of people who care.

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