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Overview

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Responsibilities

Overall Responsibilities: PCG is seeking an experienced Implementation Specialist to work with our Virginia team. The specialist will be responsible for working with a customer service team to triage and provide support for customer issues. Apart from supporting the customer service team, the specialist will support project planning, system testing, document preparation, client facing issues, quality assurance, and prompt turnaround of all assignments.  There is potential to conversion to full-time employee for a top performer.

 

Specialist Responsibilities:

• Monitors project progress by identifying project milestones; tracking activity; resolving problems; publishing progress reports; and recommending actions.

• Maintains system protocols by writing and updating procedures. Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.

• Create and maintain system documentation supporting all application patches and upgrades, creation of tests cases and performing full cycle testing

• Reporting of all system issues (bugs) by clear documentation

• Perform, track and support all non-technical system configurations such as; setting up new user profiles, creating provider profiles, and creation of user roles based on new programs

• Perform data analysis and documentation through various mechanisms such as claims system, queries; and review of the system; identify potential areas of automation, and reengineer the underlying business process.

• Determines operational objectives by business functions; gathering information; evaluating output requirements; analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

• Serve as a liaison for IT Manager(s), development staff, and the project stakeholders.

• Elicit business knowledge such as process flows, business rules and algorithms from knowledge workers.

Qualifications

Required Experience:

  • Bachelor’s degree
  • 1-2 years of related work experience  or entry-level candidates with internship experience
  • Experience with special education environments desirable 
  • Limited in-state travel may be required (10%-25%), especially for initial training and onboarding

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.

 

Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.

 

PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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