New York, New York

Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

The Payments Manager is responsible for driving key Strategic change programs, specifically, but not limited to continuing to improve the capabilities for International Customers to move money in a frictionless, client centric environment.

The Payments Manager will be accountable and responsible for International move money performance working in collaboration with Senior Management and must demonstrate the ability to self-start a complex project, manage internal and external stakeholders effectively and drive change at pace in a high pressure environment.

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

Required Skills

Here's what you can expect on a typical day:
  • Delivery of HSBC's digital capabilities including products and transactional services
  • Identify opportunities for HSBC to enhance the self-service experience aligned of target client to the digital strategy
  • Identify key growth opportunities around FX for International Customers by assessing key corridors and liaising with the appropriate areas as required to align HSBC resources / capabilities. Track and analyze key metrics on international customers including transaction volumes, key markets, top currency pairs, etc.
  • Lead Product Enablement and Operations to bring new payment products and features of existing products to market, partnering with Digital, Customer Experience, Privacy, the Bank, Servicing and other internal stakeholders.
  • Collaborate with relevant local stakeholders and SMEs to ensure local products, procedures and processes are aligned to the International Client Global model with dispensations sought and granted where necessary.
  • Work in collaboration with key stakeholders in CVM (Customer Value Management), Operations and Compliance to create a Business and Marketing Plan; detailing revenue opportunities presented by international corridors in addition to understanding any impact on costs.
  • Work with key stakeholders within CVM to identify product and customer experience opportunities relevant to the target International Client market; assessing the opportunities presented and prioritizing where appropriate.
  • Lead end-to-end product development for International Payment opportunities ensuring the user experience in line with HSBC's brand and consistent with other products
  • Partnering with Product, Issuer, Merchant Services and Network to develop global digital payment strategies; develop go-to-market plans and implement long-term strategies for success.
  • Keep abreast of the digital payments landscape to identify new partnership opportunities that can bring HSBC to life in unique ways and drive the strategic roadmap of existing partnerships
  • Ensure the products and client journeys are performing as expected and look to drive optimization based on data and insight
  • Lead the ongoing management to drive growth and optimization of various digital payment products


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

  • Creative, strategic and results-oriented leader willing to challenge the status quo in order to be flexible and effectively compete and differentiate in a rapidly changing environment.
  • Demonstrated ability to assess business needs, identify solutions with strong analytical skills to model customer adoption and assess financial & business impact of partnerships
  • Experience catering to the needs of internationally mobile / high net worth clients and their banking needs
  • Ability to influence and build strong relationships with internal and external partners at all levels. Must be a strong collaborator with excellent written and verbal communication skills.
  • Ability to think strategically and implement initiatives to put business strategy into practice
  • Strong understanding of consumer behavior and digital trends across categories. Desire to work on dynamic, innovative and evolving initiatives in the digital, mobile and alternatives payments space
  • Strong understanding of a globally led organization including culture & knowledge of Group products
  • Understanding of target market behaviors/conditions and the offshore financial environment
  • Ability to manage cross functional projects, to time and within budget
  • Ability to analyze and interpret financial data
  • High attention to detail and commitment to quality and excellence in delivery and outcomes
  • Excellent in Microsoft Office programs, particularly Excel, Word and PowerPoint
  • Strong interpersonal, collaboration and presentation skills
  • Strong planning and prioritization skills
  • Commercially astute and abstract thinker, able to recommend innovative solutions
  • Ability to inspire a shared vision in a Values driven organization
  • Bachelor's Degree required, MBA preferred
  • 5+ years of related work experience
As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we have a strong commitment to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


New York, New York

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.


If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email


Join our Talent Community today!

Similar jobs