Chicago, Illinois

Job Description
Do things that matter. Diabetes, congestive heart failure, COPD, back pain, asthma, pulmonary fibrosis, chronic kidney disease, Alzheimer's, multiple sclerosis, cancer... everyone knows someone affected by these conditions. Our goal is to decrease cost and improve health for members with chronic disease. We do this by using data science and advanced analytics (e.g., condition-specific predictive models and clinical data mining) to improve their care journeys and outcomes, focusing on the right members getting the right interventions at the right time.
Mission aligned to improve health. With 1,000+ health hubs, 1,100+ minute clinics, 23M+ lives insured by Aetna, and 100M+ lives with pharmacy benefits coverage through Caremark, more than 80% of Americans live within 5 miles of one of our 9,900+ CVS retail store/pharmacy locations ( With this unique collection of assets, CVS Health has an unparalleled platform to make a significant impact on healthcare in the US and beyond.

We have actual big data. The combined data assets of CVS are massive: medical and pharmacy claims, health care records, commercial store and transactional data for 100M+ members. The scale of our data will allow you to design and test powerful experiments and challenge yourself to innovate in ways that others simply cannot.
An elite team. You’ll be joining a team of MDs, PhDs, MBAs, and top analytics professionals that bring their clinical, technical, and economic experience to bear on some of the toughest targets in healthcare.

Focus of the Position (PBM Analytics)

Our PBM Analytics team is tasked with optimizing our ability to engage with our 100M+ Caremark members to help them make better healthcare decisions, particularly relating to the medications they take. Our goals are to improve clinical outcomes and to help members gain more transparency into the healthcare system so that they can save money and have better experiences. To do this we’ve developed a leading capability that combines data science, agile marketing, behavioral economics, large scale experimentation, and optimization of our digital capabilities. Through this we message millions of members each year about real challenges they face and help them become healthier or save money – we drive tangible and meaningful impact for our members.

• A typical campaign for us would include developing a set of predictive models that identify specific members to message at the right moment, a suite of creative tactics with varying behavioral economics principles to deliver content, and the use of a large number of channels and apps in a highly coordinated and journey based fashion -- all deployed by our team. For example, we might start by developing a model to predict likelihood of disease progression for members with a highly complex condition, and partner with MDs, PharmDs, marketers, and product owners to identify interventions we can test to help these members make the right healthcare decisions and impact their health trajectory.

• Our organization can launch campaigns in as little as six weeks and then over time will optimize and tune them; we currently maintain and optimize a portfolio of over one hundred very specific behavioral campaigns. We are constantly expanding and seeking to develop new campaigns and develop our ability to maximize behavior change by improving our ability to engage across channels and increasingly have a large focus on doing this through our apps.

• Our work encompasses identifying impactful behaviors to target, designing campaigns for them, optimizing those campaigns, and optimizing our overall functionality to do so.

If you join our organization you’ll become an expert in understanding decision making and behavior, applying cutting edge machine learning/experimentation/behavioral science techniques, developing software to expand the ability to engage, building out digital properties, and running an agile business that innovates at large scale and high velocity. And you’ll know that your work directly impacts our membership in a positive way.

Fundamental Components

•Partners with key stakeholders and executives across product, marketing, clinical, digital, and data engineering functions to identify evolving business needs that can be addressed with advanced analytics, frames problems into analytic questions, and translates analytics into business value.
•Actively influences the strategic analytics agenda, developing compelling ideas to test and effectively building consensus around them.
•Leads a team of data scientists by helping design, scope, and deliver analytics projects and experiments.
•Applies analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques.
•Manages large and complex analytical projects from data exploration, model building, performance evaluation and testing.
•Packages insights and results into compelling stories and presents them to executive audiences.
•Behaves as mentor to junior team members to provide technical advice.

Required Qualifications
• 5+ years of business experience leading analyses and initiatives with track record of business impact.
• 5+ years of leadership experience
• 5+ years of experience strategy consulting or on strategy teams in large companies

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
• Expert communicator. Able to engage effectively with junior and senior stakeholders alike, explaining complex technical ideas to non-technical business partners in written and verbal form.
• Excellent analytical and problem-solving skills.
• Strong organizational, management and leadership skills. Demonstrated experience leading analytics teams.
• Deep knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources as well as proficiency in mathematical analysis methods, machine learning, statistical analyses, and predictive modeling.
• Solid understanding of health care industry, products, and systems.
• Management consulting experience a plus.
• Digital marketing, marketing analytics, healthcare, pharmacy, clinical, or PBM experience a plus

Bachelor's degree in quantitative field, or an equivalent combination of formal education and experience. Master's degree in quantitative field or MBA strongly preferred.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Chicago, Illinois

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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