San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

The Director of Design leads, grows, and inspires a large team responsible for a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans for delivering the end-to-end experience.
Success comes from understanding the customer and business needs, strong collaboration with your peers, navigating a complex enterprise, providing guidance and coaching for the team along the way, and overseeing shipping delightful and empowering product experiences.

Who We Are Looking For

  • You have experience leading multiple teams with proven success in delivering great experiences that cross mobile, web, and beyond.
  • Though it may be a while since you’ve been hands on, you maintained expertise in 1 and strengths in 2 or more key areas: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research.* User-centered problem-solving tools are used to identify new opportunities for value creation.
  • You focus your attention on the big picture, but can dive into the details when needed.
  • You compel and persuade people of the robustness of your strategic proposals through storytelling.
  • You have connected and coordinated disparate parts of the organization to mobilize real change.
  • You not only coach designers and design managers, but you lead and coach cross-functionally across product development.
  • You coordinate effort within your team and across product development, tying them together in service of the larger end-to-end experience.


  • Leading the design of end-to-end experiences, in partnership with cross-functional peers, in one of the following areas: online and mobile banking, payments, financial education, and onboarding.
  • Overseeing user-centered processes and methods, both internal to design and cross-functionally, to ensure that work is delivered at an established level of quality.
  • Working with design leads to establish coherence across their efforts, reviewing the work of their teams to ensure it is up to quality standards.
  • Overseeing and taking part in the creation of strategic design deliverables, including: research insights, strategy decks, customer journeys, visions of future experiences.
  • Providing mentorship and other guidance to design managers to get the most out of their teams, and designers to deliver their best work.
  • Partnering closely with leadership across product development, to drive alignment on customer and business goals, developing programs of work to achieve those goals, and focusing efforts of the teams on what really matters.
  • Working with design leads to prepare and plan for oncoming work and establishing achievable estimates.
  • Working with product development leadership peers to identify the ‘big rocks’ to tackle.
  • Attracting top talent through prior work and industry activity; active in recruiting, hiring, and retaining members in their organization.
  • Supporting the professional development of team members through mentorship, coaching, and connecting them with resources.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

RWF – Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.

Required Qualifications

  • 7+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
  • 6+ years of leadership experience

Desired Qualifications

  • Financial services industry experience
  • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
  • Leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong presentation skills

Other Desired Qualifications
  • 12+ years experience producing mobile and web products that lead to measurable business/customer impact
  • 2+ years experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
  • Of the following skills, demonstrated mastery/expertise in 1, and strength in 2 more: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research
  • Experience leading end-to-end experiences across multiple teams through a full product strategy and development cycle (discovery, concepts, prototypes, specs)
  • Consistently articulates a strong strategic rationale; storytelling skills that compel stakeholders; presents credible and inspiring strategic direction grounded in business and design thinking; comfort presenting to all levels of seniority
  • Experience working in a complex, regulated environment and managing through legal/compliance issues
  • Experience leading with user-centered design approaches, principles, and methodology
  • Experience recruiting, hiring, and retaining talented teams
  • Experience managing creative design efforts in a complex environment
  • Expertise with common design tools (e.g., InVision, Sketch, Figma, Photoshop)

Job Expectations

  • Ability to travel up to 10% of the time

Salary Information

To be determined

Street Address

CA-SF-Financial District: 525 Market St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

San Francisco, California

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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