Wilmington, Delaware

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Consumer Lending Technology

Wells Fargo Consumer Lending is a diversified product and services group that includes the company’s home lending, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses. Nearly 60,000 team members work together to serve 36 million customers.

Consumer Lending Technology (CLT) is a technology arm of Consumer Lending that executes the Wells Fargo Technology strategy and offers a strategic technology perspective to all Consumer Lending businesses. Our teams provide technology solutions to the businesses and manage the application portfolios through the enablers of skills, stability, security, scalability, speed, and satisfaction.


We are seeking experienced, hands-on and savvy Agile Coaches to help us mature and scale agile practices throughout Wells Fargo. The Agile Coach will draw upon deep technical, business, and transformation skills to facilitate strong partnerships between business and technology organizations and team members. The successful candidate will actively coach Scrum and Kanban teams, partner with Managers and product stakeholders, and help us continually improve and evolve our organization towards great products and services.  You will partner with lines of business and technology partners in designing and managing an agile adoption plan that connects to broader organizational strategy and OKRs. You will guide team members at all levels, to adopt new ways of thinking and working. This role will require collaboration across a complex matrixed organization and the ability to coach towards organization-wide agile adoption.  

Primary responsibilities:

Responsible for coaching multiple agile teams and the supporting environment, so that they steadily mature in terms of technical capabilities, agile practices, and organizational agility. From initial team formation through sustainment, you will guide and educate the team on agile principles and practices in workshop settings, one on one, and in the moment.  You will provide mentorship to Scrum Masters, Product Owners, and leaders to help them become confident and self-sufficient in their new roles and capable of sustaining the team and environment long after you have moved on.  Demonstrates a willingness to listen and explore challenges with teams whether high-performing or storming.  Educate and guide teams leveraging the Wells Fargo scaling framework and guide teams on the usage of Jira as well as SecDevOps tools and practices; Facilitates communication/collaboration within and between teams to help align objectives to deliver products and services. 

What this looks like;

  • Coach and support business teams in establishing a product vision and preparing the backlog
  • Partner with Business and Technology partners in designing and managing to a transformation roadmap. 
  • Mentor product teams in implementing the Wells Fargo Scaling framework as well as Scrum and Kanban
  • Conduct workshops with new and existing teams on foundational and advanced agile topics.
  • Help the organization in moving towards cross-functional Feature Teams. 
  • Educate and guide development teams on evolving their SecDevOps and Test Automation practices. 
  • Coach Managers and Leaders in creating and adapting the environment in which teams operate.  
  • Employ advanced techniques for increasing collaboration, predictability and transparency.
  • Guide stakeholders through the execution of agile efforts while satisfying regulatory and risk requirements.  
  • Introduce Lean concepts to teams and incorporate Lean Thinking into continuous improvement.
  • Collaborate and contribute to enterprise agile communities to support the evolution of agile tools, techniques. 
  • Assist teams with configuring and managing their work using Jira and Confluence  
  • Ask open and thoughtful questions, that’s invites the team to solve impediments while guided by your experience.
  • Guide transformational change with managers, programs, and team levels, in a large matrixed organization, helping them see broader perspectives, and shift mindset to adopt new skills associated with self-governing teams.
  • Enable teams in tracking and monitoring of metrics and reporting to facilitate inspect and adapt. 
  • Utilize maturity assessments to continually evolve coaching goals.  
  • Develop well-articulated written and oral communications content (e.g., emails, presentation materials, etc.,)

Required Qualifications

  • 8+ years of experience on an Agile team (i.e. Product Owner, Scrum Master)
  • 7+ years of leadership experience
  • 5+ years as an active Agile Coach
  • 3+ years of experience implementing scaled Agile transformation in a complex, silo-driven environment

Desired Qualifications

  • 4+ years of financial services experience
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to drive and lead organizational change in a dynamic environment
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Excellent verbal, written, and interpersonal communication skills
  • Highly refined and professional verbal and written communications

Other Desired Qualifications
  • 8+ years previously working as an active Agile Coach
  • 5+ years’ experience in software delivery as a developer, business analyst or quality analyst
  • 4+ years previously working as an active Scrum Master and/or Kanban Lead
  • 4+ years Scaled Agile (SAFe, Scrum at Scale, LESS) experience
  • 3+ years advanced experience with JIRA and Confluence
  • Possess one or more Industry recognized certifications. 
  • Prior experience as a member of an agile team as either a Product Owner or Scrum Master
  • Skill in motivating and uplifting team members using teaching/ mentoring skills; actively (and effectively) coaches in the moment
  • Demonstrates to use sound coaching plans to address team and individual needs; embodies effective teaching/ mentoring / coaching skills, demonstrating ability to coach in the moment.

Job Expectations

  • Ability to travel up to 10% of the time


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Wilmington, Delaware

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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