Greenwood Village, Colorado

JOB SUMMARY
Provides support to attorneys overseeing consumer complaints received from state and federal regulatory agencies. Assists with drafting complaint responses, and the intake and tracking of consumer complaints from regulatory agencies. Responsible for coordinating, compiling, analyzing and distributing accurate and timely information, and for preparing and filing documents at appropriate state and federal regulatory agencies. Also responsible for certain administrative functions associated with supporting our Regulatory Complaint Response Team.

MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Review and process incoming consumer complaints for internal clients
  • Assist in maintaining database of consumer complaints, including tracking complaints and all related information received from start to finish
  • Assist attorneys in filing timely responses with regulatory agencies, including being the primary contact for various agencies
  • Draft complaint responses and provide responsive materials to third parties and regulatory authorities, as needed
  • Track open issues and prepare regular status reports for management
  • Process incoming and outgoing correspondence from both regulatory authorities and customers
  • Perform other related duties as requested by supervisor(s)

REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
  • Proficiency with Microsoft software
  • Excellent organization skills and attention to detail
  • Strong understanding of legal language and principles, research methods, court pleadings and processes, and other related matters
  • Legal research and investigative skills
  • Excellent written and verbal communication skills
  • Strong analytical and problem solving skills
  • Excellent time management skills and proven ability to meet deadlines
  • Excellent interpersonal and customer service skills
  • Ability to function well in a high-paced and at times stressful environment
  • Ability to work independently
  • Ability to maintain confidentiality, and to exercise discretion and good judgment

Education/Certification
Paralegal certification or Bachelors Degree in Paralegal Studies or related field or equivalent experience required

Related Work Experience
5+ years paralegal or equivalent work experience

WORKING CONDITIONS
Office Environment
Minimal Travel


LLS115 292836-2 292836BR

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $30.90. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Greenwood Village, Colorado

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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