About the teamDo you love interacting with clients and co-workers? Are you a quick moving self-starter? The Zillow Homes Advisor Team is a growing team that helps enable a new way of buying and selling homes. We are a trusted partner to buyers and constantly available to answer their questions and help explain their options. We communicate via phone, text, and email with buyers to make sure that we help them meet their goals. Join us as we set the course for the future of how consumers buy and sell homes.
About the role
Buying a home is a complicated process with an uncertain timeline. Our team is passionate about changing that. We interact with buyers to improve the experience and - along with our local third-party broker and agent partners - help make buying a Zillow owned property quick, easy and painless. The ultimate goal of the Zillow Homes Advisor is to provide a high-level customer service experience to prospective buyers for the Zillow-owned inventory, while utilizing their real estate and local market knowledge to assist with and increase the sales of these homes. They are responsible for the buyer experience and real estate agent experience up until they submit an offer.
Zillow Homes Advisors answer questions, provide details about the home being inquired on, and schedule tours for prospective buyers and real estate agents. Utilizing their industry knowledge they evaluate the buyer’s needs and share the value and differentiator of Zillow owned homes. They will provide operational support for self tour for partners (internal and external) and customers, and facilitate a smooth transfer to the resale team when a customer is ready to make an offer. They have strong attention to detail and thrive in an environment where they can support a team that is constantly evolving. They are proficient in our Zillow owned inventory - the physical property as well as the suite of products we offer our customers. They guide customers to the right solutions using sales skills and service.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as team grows
Maintain system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
Who you are
You are enthusiastic, helpful, organized, detail-oriented, and most importantly - passionate about helping buyers achieve their goals. You are comfortable with constantly evolving processes and are a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.
You see customer service and sales as vital to the success of an organization
A quick and flexible learner willing to adapt to the changing role
Excellent problem solving skills with a technical aptitude
You understand and share multiple service and product offerings based on customer needs (i.e. home sales, agent partners, mortgages, etc.)
Excellent consultative sales skills that allow you to deliver a seamless experience for your customer’s needs
Experience working in a team environment
CA Real estate license required
Ability to work a flexible schedule that includes a broad range of hours (mornings, evenings, etc.) as well as weekends
Salesforce, Google Drive, Sonar experience a plus
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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Zillow Group, Inc. (NASDAQ: Z and ZG) is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Zillow Offers® buys and sells homes directly in dozens of markets across the country, allowing sellers control over their timeline. Zillow Home Loans™, our affiliate lender, provides our customers with an easy option to get pre-approved and secure financing for their next home purchase. Zillow recently launched Zillow Homes, Inc., a licensed brokerage entity, to streamline Zillow Offers transactions.
Zillow Group’s brands, affiliates and subsidiaries include Zillow®; Zillow Offers®; Zillow Premier Agent®; Zillow Home Loans™; Zillow Closing Services™; Zillow Homes, Inc.; Trulia®; Out East®; StreetEasy® and HotPads®. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS #10287 (www.nmlsconsumeraccess.org).
Zillow’s mission is to give people the power to unlock life’s next chapter.