Irvine, California

About the team

We are looking for an experienced Supervisor, Closing Operations or a success driven individual to lead a new and growing escrow team in our Irvine office. They will possess an utmost desire to WOW their buyer/seller/lender customers by meeting timelines, communicating proactively and regularly, and serving customers with a cheerful, appreciative demeanor.

About the role

An ideal candidate has experience in leading a high-volume California escrow operation. They will have experience guiding and supporting a team of escrow officers and assistants; and executing established policies and procedures to drive an outstanding experience for our buyer, seller and real estate agent customers. They will provide input on workflow design, including critical escrow tasks, and collaborate with our training team to ensure training materials are up to date and available to assist in providing knowledge and standardize processes for the escrow team.

Responsibilities include but are not limited to:

  • Ensure performance standards and closings dates
  • Build a customer centric culture in a positive working environment
  • Resolve raised issues that can cause closing delays
  • Perform final quality review of CD/settlement statements and other closing documents
  • Coordinate with internal banking and accounting teams in the maintenance of escrow accounts and records
  • Assist with workflow design and optimization activities
  • Guide our training team to build training material, job aids and P&Ps to replicate knowledge and standardize processes
  • Provide guidance and support for team members performing escrow functions including:
  • Obtaining all payoffs, taxes, and HOA dues
  • Accurately prorating amounts
  • Collaborating with the title department to resolve title issues
  • Preparing CD Statements and other closing documents
  • Address inquiries from transaction participants in a timely manner
  • Confirm closing dates, locations and schedule signings
  • Balancing and disbursing funds accurately and timely

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

You’re excellent at leading teams and overseeing multiple priorities to help actively drive deliverables. You are experienced in supervising a closing pipeline of residential purchase and resale transactions to ensure close of escrow dates are met. You help clarify direction for teams by addressing obstacles hindering teams from meeting deadlines. You love technology and are not afraid to thrive in a primarily paperless environment. You carry yourself professionally and represent Zillow Closing Services and Zillow Group both internally and externally.

Qualifications:

  • 3 + years of leading in the title and settlement business, with 5+ years of related closing experience
  • Able to empower, drive, and coach escrow staff
  • Familiar with standard closing concepts, practices, and procedures of the real estate settlement industry of California.
  • Knowledge of residential purchase and resale transactions from receipt of contract through funding and disbursement for a successful closing.
  • Knowledgeable in using escrow/closing software. Experience with ResWare preferred.
  • Possess excellent communication and organizational skills with both internal and external customers.
  • Familiarity with various title policy forms and typical endorsements required.
  • Ability to resolve raised closing issues quickly.
  • Experience in running closing workflows and processes that quickly move a file to closing.
  • Able to calculate discounts, prorations, and commission splits accurately.
  • Detail oriented and precision-focused.
  • Ability to get results and work in an outcome driven environment.
  • Delivers a high level of encouraging behaviors and able to provide outstanding customer service.
  • Able to work in a collaborative and team-based environment.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. 

 

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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See Job Description

Irvine, California

Zillow Group, Inc. (NASDAQ: Z and ZG) is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Zillow Offers® buys and sells homes directly in dozens of markets across the country, allowing sellers control over their timeline. Zillow Home Loans™, our affiliate lender, provides our customers with an easy option to get pre-approved and secure financing for their next home purchase. Zillow recently launched Zillow Homes, Inc., a licensed brokerage entity, to streamline Zillow Offers transactions. 

Zillow Group’s brands, affiliates and subsidiaries include Zillow®; Zillow Offers®; Zillow Premier Agent®; Zillow Home Loans™; Zillow Closing Services™; Zillow Homes, Inc.; Trulia®; Out East®; StreetEasy® and HotPads®. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS #10287 (www.nmlsconsumeraccess.org).

Our Mission

Zillow’s mission is to give people the power to unlock life’s next chapter.

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